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Nationwide · 6 days ago

Manager, Claims - National Catastrophe - PL Field Property

Columbus, OH

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$97K/yr - $180K/yr

8+ years exp

Nationwide is a company that focuses on helping people protect what matters most to them. The National Catastrophe Team Manager will lead a claims unit specializing in severe and complex personal lines property damage claims, ensuring customer satisfaction and effective claims management.

BankingFinancial ServicesInsuranceLife Insurance

Responsibilities

Leads a team that handles severe and complex personal lines property damage claims and limited commercial property claims with complicated time elements and business interruption loss claims. May be responsible for claims that are in litigation

Plans and implements all time schedules needed to promptly and effectively conclude all assigned files according to company guidelines

Authorizes and/or approves all claim payments within the highest levels of authority associated with the claim, which may include litigation expense

Prepares/reviews reservation of rights, non-waiver agreements and denials of coverage when appropriate

Opens, closes and adjusts reserves per Company practices designed to ensure reserve authority. Determines special reserves when necessary

Maintains current knowledge of all insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions

Provides consulting and training to claims personnel on claims/litigation policies, practices and procedures

Assigns cases to outside vendors and counsel as necessary. Submits trial reports, contingent liability reports, reinsurance reports and other information to management as appropriate

Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers

Identifies, develops and retains high potential associates who have the potential for or are ready to fill critical roles in the organization

Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions

Qualification

Claims handling experienceComplex personal lines claimsLitigated claims handlingInsurance theory knowledgeProperty estimatingAutomated claims systemsAnalytical skillsCustomer service skillsProblem-solving skillsOrganizational skillsCommunication skillsLeadership skills

Required

Undergraduate degree or equivalent experience

State licensing where required

Successful completion of required/applicable claims certification training/classes

Eight years of claims handling experience

Three years of preferred handling experience with complex personal lines property damage claims

Prior litigated claims handling preferred

General knowledge of insurance theory and practices, and contracts and their application

Property estimating and automated claims systems

Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims

Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience

Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions

Ability to establish repair requirements and cost estimates for property losses

Ability to evaluate and successfully advise on property claims

Organizational skills to prioritize work

Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public

Ability to efficiently operate a personal computer and related claims and business software

Able to provide leadership to less experienced claims associates

Must be able to safely access and inspect rooftops using a ladder

Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12

Preferred

Leadership skills, competencies and experiences may take precedence

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees