University of Washington · 1 day ago
Director, Administrative Support
Seattle, WA
Full-time
Onsite
Director/Executive
$162K/yr - $188K/yr
8+ years expThe University of Washington is one of the largest academic units at the Seattle campus, and they are seeking a Director of Administrative Support. The role involves developing and implementing strategies for modernizing administrative support services and managing a team to enhance operational efficiency across the College of Arts and Sciences.
EducationHigher EducationUniversities
Responsibilities
Assists the Associate Dean for Finance and Administration with strategic planning, change management, escalations and special projects
Articulates and promotes the cohort model’s and AST’s vision and goals among college departments and other campus offices
Prepares regular status reports for and consults with executive staff regarding pertinent policies and processes
Establishes standard operational guardrails and performance standards/metrics
Evaluates issues and trends and works with staff to modify operational workflows and documentation as appropriate
Liaises with department chairs prior to the launch of new cohorts to identify and assess non-standard administrative support needs and modify job descriptions appropriately
Recruits, onboards, trains and supervises the Administrative Assistant Supervisors to whom departmental support staff (Administrative Assistant 3’s) report
Collaborates with and supports Administrative Assistant Supervisors in developing standardized training, systems and workflows, as well as policies and procedures for managing AA3 workload and assignments
Attends cohort administrative support huddles to assess operations and offer support and encouragement
Attends periodic administrative support workshops with Administrative Assistant Supervisors and Administrative Assistant 3’s to motivate and/or facilitate process improvement initiatives
Manages emergent issues escalated from Administrative Assistant Supervisors
Creates and sustains an innovative shared-services culture and sense of common purpose among all AST staff members (current count: 27)
Represents AST’s unique, transactional expertise within the broader College discussion of administrative process improvement
Represents AST in central offices’ discussions of shared services specifically and institutional change more generally
Recruits, onboards, supervises and mentors Assistant and/or Associate Directors for each AST group:
HR/Payroll, including foreign national visas
Payments/Procurement and Accounting/Grant Close
Help Team, including I-9 compliance, student data base entry, reporting and communication
Assists Assistant/Associate Directors with the recruitment, hire, onboarding and mentoring of group managers
Approves the recruitment and hire of each group’s Shared Services Specialists and Shared Services Analysts
Assists Managers and Assistant/Associate Directors with performance management needs
In collaboration with Assistant/Associate Directors, analyzes performance and customer satisfaction data and prioritizes process improvement sprints
Manages emergent issues escalated from Assistant/Associate Directors
Qualification
Required
Bachelor's Degree in Public Administration, Business Administration or other related field
Eight Years' experience managing complex teams with multi-faceted portfolios
Demonstrated experience hiring, training and managing teams
Demonstrated excellent communication skills with direct reports, leadership and stakeholders
Demonstrated experience with business process design and process improvement
Preferred
Experience with centralized services in higher education
Benefits
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Company
University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$205.35MKey Investors
Avista foundationNational Institute of Allergy and Infectious DiseasesAdvanced Research Projects Agency for Health
2025-04-21Grant· $0.01M
2024-09-13Grant
2024-08-13Grant· $21.1M
Leadership Team
Andrew S Allen
Adjunct Professor
Arthur Denny
Founder
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