MIT Health ยท 1 day ago
Patient Service Representative, Primary Care
Cambridge, MA
Full-time
Onsite
Entry Level
$22.60/hr - $25/hr
2+ years expMIT Health is seeking a Patient Service Representative for their Primary Care team. The PSR is responsible for managing patient flow, appointment scheduling, and providing exceptional customer service while handling administrative tasks related to patient interactions.
Hospital & Health Care
Responsibilities
Greets all patients and family members in a professional and courteous manner
Verifies all demographic and insurance information, making changes as necessary
Ensures copy of proof of insurance card is taken for all encounters at the time of patient check-in
Collects copayments and maintains an accurate cash log of all dollars collected
Reconciles payments and prepares deposits, providing an accurate accounting of funds
Provides accurate record of transactions within appropriate systems. Facilitates and directs communication to Billing Office when questions of payment ability arise
Maintains a working understanding of all health insurance plans, financial services, and self-pay resources, specifically MIT-sponsored health plans and Medicare. Appropriately refers patients to the appropriate customer services when questions arise regarding benefits or other issues
Maintains basic knowledge of medical terminology and ICD10 coding
Rotates through check-in and telephone roles in a predetermined frequency
Manages both inbound and outbound phone calls, emails, and/or other standard patient inquiries by answering, screening, and routing inquiries as dictated by service area workflows
Records messages in appropriate tracking log(s) and forwards messages according to triage standards and/or other urgent information or services
Responds to requests for routine information or assistance within scope of knowledge and authority. Triages and manages more complex telephone calls while using courteous customer service skills. Contacts emergency services when required
Answers all incoming calls that arrive at the service desk for clinicians, takes messages, and routes appropriately
In the event of a patient emergency, notifies provider or takes steps to locate on-call providers
Assists service area clinicians in returning telephone calls, calling in prescriptions, and informing patients of results as requested
Prepares correspondence for patients and physicians when required
Works directly with each patient (or their HIPAA-approved representative) to schedule and record all encounter appointments, communicates patient confirmation and reminders as established by service area standards
Coordinates patient visits with other MIT Health Specialties, diagnostic testing, and/or off-site practices to ensure that patients are seen in a timely manner. Communicates with primary care provider or designee when necessary to solve scheduling roadblocks
Processes all necessary referrals and follows up on all insurance questions and inquiries as needed
Opens, sorts, and processes all incoming and outgoing mail
Other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
Minimum two years of previous experience such as customer service or administrative role required
Able to perform multiple tasks simultaneously
Able to communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner
Strong organizational skills and the ability to follow through and complete tasks
Math skills; ability to add, subtract, multiply, and divide with accuracy
Able to work independently or within a team environment
Able to work with diverse internal and external constituencies
Preferred
Prior experience in a healthcare setting a plus
Company
MIT Health
MIT Health is a multispecialty group practice and health resource serving the MIT and Lincoln Laboratory communities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase