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Evertec · 2 weeks ago

Production Support Technician

PUERTO RICO, US

Full-time

Onsite

Entry Level

1+ years exp

Evertec is a technology company specializing in payment processing and financial technology solutions. They are seeking a Production Support Technician responsible for monitoring applications and processes across various environments to ensure proper execution and adherence to schedules, while also supporting file transmissions and compliance with corporate policies.

Financial ServicesInformation TechnologyManagement Information SystemsService Industry

H1B Sponsor Likely

Responsibilities

Monitor applications and processes executed in different environments, such as: Mainframe, Non-Stop and Open Systems, to detect possible problems and assure processes execution according to established schedules

Alert about schedules conflicts in batches (corridas) and failures in procedures

Support transmission of files via FTP's (Data Express, CYBERFUSION and NDM "Connect Direct")

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct

Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable

Qualification

Control MTechnical SupportFTP TransmissionExcelProblem SolvingCustomer OrientedCommunication Skills

Required

Associate degree or equivalent of two (2) years of college education specialized in IT or Information Systems from an accredited institution

Experience working on technical support areas is desirable

Ability to follow logical sequence of events and communicate effectively with technical staff from Programming and other operational areas

Problem solving skills in technical areas (systems and applications)

Knowledge of the Operations Automated Systems such as: Control M (Scheduling-Mainframe), Control-T, Control-B and CONTROL M/E (Scheduling-Servers)

Knowledge of one or more of the following software's: Excel, Power Point and Word

Knowledge of administrative processes, such as: file and record management, transcriptions, forms design and others

Customer oriented

Minimum of twelve (12) months as a regular employee of the Company in his or her current function

Obtain a rating of Meets Expectations or Above Expectations in the performance appraisal of the last two years

No disciplinary actions in the last year of employment

Compliance with the Company's Code of Ethics and Standards of Conduct

Company

Evertec

EVERTEC is a financial technology and transaction processing company.

Founded in 2004

San Juan, San Juan, ARG

5001-10000 employees

http://www.evertecinc.com

H1B Sponsorship

Evertec has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2020 (2)