Mindlance · 2 months ago
IT PC Refresh Technician
Elma, NY
Full-time
Onsite
Entry Level
$25.50/hr - $28.70/hr
1+ years expMindlance is a company seeking an IT PC Refresh Support Tech responsible for providing technical assistance in the PC hardware refresh deployment project. The role involves building, swapping out, and deploying refreshed hardware to end users while ensuring the smooth operation of IT systems.
Human Resources
Responsibilities
Installation and support of endpoint software
Deployment of PC equipment and accessories
Provide guidance and explain policies and procedures to end-users
Troubleshoot end-user PC, network, printing, and application issues
Diagnose, research, and resolve routine end-user issues
Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
Provide Day to day operations support as Level 2 to end users
Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Qualification
Required
1-2 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems
Experience installing and configuring computer systems and applications
Disciplined, systematic problem-solving skills required
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs
Experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
High school diploma or equivalent; IT-related coursework or certifications a plus
Preferred
Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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