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Alma Lasers · 20 hours ago

Field Service Technician II

Salt Lake City, UT

Full-time

Hybrid

Mid Level

$39/hr - $43/hr

4+ years exp

Alma Lasers is a company focused on providing medical equipment services, and they are seeking a Field Service Technician II to travel to customer sites primarily on the West Coast. The role involves diagnosing and repairing medical instruments, providing technical support, and performing preventative maintenance while ensuring customer satisfaction.

Health CareLaserMedical Device

Comp. & Benefits

Responsibilities

Diagnose and troubleshoot malfunctioning medical instruments or equipment

Repair equipment after diagnosis

Read diagrams and schematics to perform full board swaps as needed

Test machines after repair to ensure proper functionality

Maintain and complete all repair documentation paperwork

Provide Level 2 support via phone to customers and internal employees

Abide by company safety and health policies

Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment

Set appointments to perform preventive maintenance, service calls, and installations

Work closely with the Client Relations team to resolve customer issues

Perform device calibration using specified test equipment such as power meters

Mentor and aid other field service personnel

Develop troubleshooting documents for our Client Relations team

Qualification

Electrical repairTroubleshootingReading diagramsISO 13485 knowledgeField Service experienceMicrosoft ApplicationsCustomer communicationMultitaskingOrganizational skillsPositive attitude