AVENUES RECOVERY CENTER ยท 4 days ago
Level 2 Support Desk Technician
Toms River, NJ
Full-time
Onsite
Mid Level
3+ years expAvenues Recovery Center is a nationwide network of drug and alcohol rehab centers seeking to hire a Support Desk Technician - Level 2 to join their IT Department in their corporate NJ office. The role involves providing Tier 2 technical support, managing escalated support issues, and maintaining accurate records in the IT Problem Management database.
Addiction TreatmentHealth CarePersonal HealthRehabilitation
Responsibilities
Manage escalated support issues, track progress, and maintain accurate records in the IT Problem Management database
Communicate with users, staff, and managers about issue severity, impact, and status updates
Analyze and report business impacts of technology/security issues to the supervisor
Update documentation, procedures, and follow IT policies, including those for quality, productivity, and Information Security
Participate in special projects as assigned
Diagnose and resolve computer and network issues for the organization
Support hosted services such as Exchange and SharePoint Online
Coordinate hardware break-fix processes for warranty and out-of-warranty systems
Maintain troubleshooting guides and a self-service portal
Collaborate with support staff on escalations and projects, balancing support and project work
Conduct on-site diagnostics, repairs, and installs for satellite offices
Perform routine maintenance, including inactive user audits, anti-virus updates, and patching
Assist in managing Endpoint Management (InTune) for Windows, Android, Apple, and Linux
Support Low Voltage troubleshooting, rack installations, and hardware deployments
Qualification
Required
BS/BA degree in Information Technology, Computer Science, or Management Information Systems (Required)
3+ Years of Customer Service Experience (Required)
Microsoft 365 & Windows Experience: 3+ Years (Required)
Network Experience: 2+ Years (Required)
Support Experience: 3+ Years (Required)
Ability to work independently, prioritize, and make decisions in a fast-paced environment
Physical ability to lift and move up to 50 lbs
Willingness to travel interstate as needed
Experience installing, maintaining, and troubleshooting printers and multifunction devices
Excellent written and verbal communication, customer service, analytical, and troubleshooting skills
Strong independent problem-solving skills with confidence to meet tight deadlines
Proficiency in Windows 11/10, Microsoft 365, and Exchange Admin Center
Experience with Windows Server (2016-2022) and Azure services
Experience with EntraID (formerly AzureAD), SharePoint, and ESXi platforms
Knowledge of Cisco or Unifi networking systems
Familiarity with Linux OS environments (Major Plus)
Comfortable with Command Line interfaces (BASH, CMD, PowerShell, Cisco iOS, Ubiquiti UniFi OS)
Preferred
SharePoint Experience: 1+ Years (Preferred)
Microsoft Defender for Business: 1+ Years (Preferred)
Certifications: CompTIA A+, Net+, Security+; Microsoft Associate or higher (Preferred)
Experience with scripting in PowerShell or BASH preferred
Familiarity with VoIP and eFax systems (e.g., Vonage, RightFax, etc.)
Benefits
401K with employer match
Medical, Dental, and Vision Insurance
Life and AD&D Insurance
Voluntary Short- and Long-Term Disability
Flexible Spending Account (FSA) - Medical and Dependent Care
And much more!
Company
AVENUES RECOVERY CENTER
Avenues Recovery Center is a drug and alcohol rehabilitation center that offers personalized care, mentoring and coaching services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Hudi Alter
Founder
Recent News
2025-11-14
2025-02-20
2025-01-03
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