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Executive Alliance · 1 day ago

AI Agents Engineer, Enterprise Customer Service Solutions

NYC Metro Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

Executive Alliance is representing a rapidly growing leading conversational AI platform solution provider that empowers brands to deliver excellent customer service experiences. They are seeking an AI Agents Engineer to develop and deploy customer service AI agents across various industries, enhancing customer interactions and satisfaction.

ConsultingRecruitingStaffing AgencyTraining

H1B Sponsored

Hiring Manager

Douglas Wald

Responsibilities

Design and build AI-driven agents that can outperform human representatives in efficiency, accuracy, and user satisfaction across both voice and chat platforms

Translate natural language instructions into structured workflows using a unique agent logic framework that blends linguistic flexibility with software-grade precision

Analyze performance data to uncover trends and identify opportunities for large-scale improvements to both platform capabilities and agent behaviors

Experiment with the latest advancements in voice and language models, integrating and tuning them for enterprise reliability, responsiveness, and language coverage

Use real-time observability tools to trace every decision made by an agent, ensuring systems can be audited, understood, and rapidly improved without guesswork

Qualification

PythonTypeScriptSoftware engineeringTroubleshootingAI systemsProactive mindsetCuriosity about AITeam collaboration

Required

At least two years of experience as a professional software engineer, working on production systems with real users

MUST HAVE A HIGH GPA (3.5 or higher) and computer science degree from a leading computer science/engineering university

A high level of fluency in Python and TypeScript, including comfort with asynchronous operations, error handling, and performance tuning

Strong troubleshooting skills with the ability to dig into complex tech stacks and resolve problems using the best tool for the job, whether that's a profiler, a log aggregator, or raw data inspection

A proactive mindset and a deep curiosity about how AI agents think, how they fail, and how to make them more intelligent and dependable upon programming language experience