M+C Saatchi Group · 2 weeks ago
Client Solutions Lead - Social Analytics
New York, NY
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yrM+C Saatchi Group is looking for a Client Solutions Lead to oversee global client projects and build senior client relationships. The role focuses on managing strategic relationships, delivering innovative insights, and transforming social media data into actionable business strategies.
Marketing & Advertising
No H1B
Responsibilities
Own client accounts – take overall accountability for delivery, outputs, and commercial performance within your portfolio, proactively managing contracts, SOWs, and scopes of work
Build Deep Client Partnerships & Drive Proactivity – Maintain trusted partnerships with senior stakeholders, serving as an actively leaned-in, proactive advisor. Share emergent social media findings and trends before being asked, offering strategic counsel, clarity around expectations, and solutions to complex challenges
Lead Social Media Performance Evaluation – Oversee the deep-dive evaluation of both organic and paid social media content. Drive analysis to understand how platform algorithms are up-weighting content, what content is working well, and critically, why, ensuring these insights lead to clear client action
Drive High-Quality Delivery – Lead account teams, allocate resources, and ensure deadlines are consistently met while interrogating outputs to guarantee excellence in storytelling and insight delivery
Champion Pitches and Growth – Play a leading role in pitches, whether leading directly or acting as a “pitch doctor,” and identify organic opportunities to broaden relationships and revenue
Guide Strategic Outputs – Work with colleagues to shape decks, reports, and campaigns that turn diverse data sources (with a strong emphasis on social platforms alongside search, forums, news, blogs, etc.) into compelling stories using advanced AI-driven analysis
Mentor and Develop Others – Support and challenge junior consultants, providing coaching, feedback, and professional development to raise the floor and ceiling of delivery quality
Collaborate Across Teams – Partner with strategy leads, consulting, and data science colleagues to create innovative, first-class solutions that answer client briefs and unlock new value
Be the Social Media Pulse – Maintain your ear to the ground on all things social media. Keep a close eye on emerging platform features, content formats, and industry trends to bring fresh, proactive thinking to both clients and internal teams
Qualification
Required
Strong experience in consulting, insights, market research, or a related environment (agency or client-side)
Proven success in leading senior client relationships and delivering complex projects
Deep, demonstrable knowledge of major social media platforms (e.g., TikTok, Instagram, YouTube, X, etc.), including their current algorithms, advertising mechanisms, and content best practices
A strong insight mindset with experience in evaluating organic and paid social media performance data, translating metrics into strategic takeaways
Strong commercial awareness with experience managing contracts, SOWs, and business targets
Skilled in producing cohesive, data-backed insight reports and presentations with a focus on compelling narrative development
Comfortable with research tools such as Brandwatch, GWI, YouGov Profiles, Mintel, or SimilarWeb
A clear communicator, collaborator, and team leader, with strong mentoring skills
Curious, resilient, and passionate about how data, particularly social media data, drives brand success
Preferred
Experience with analysis/visualisation tools (Tableau, SQL, Python, R, SPSS) or additional languages
Benefits
Group medical
Dental and vision coverage
Health Savings Account
401k retirement plan with annual company match
Employee wellness
Commuter benefits
Cellular phone allowance
Generous paid time off
Employee volunteer day to encourage social responsibility giving time to the non-profit, community service or charity of your choice.
Company
M+C Saatchi Group
M+C Saatchi Group is a global creative solutions company and the world’s largest independent creative network.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Georgia Graham-Leigh
Founder: M&C Saatchi US Women’s Mentorship Program
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