Simpay · 1 day ago
Tech Level 1
Trevose, PA
Full-time
Onsite
New Grad, Entry LevelSimpay is seeking a detail-oriented individual for the Tech Level 1 position, responsible for managing day-to-day operations of an assigned client portfolio. The role involves providing technical support for hardware, software, and payment processing needs, while maintaining strong client relationships.
AppsFinancial ServicesMobile PaymentsPayments
Responsibilities
Act as a single source of resolution for Clients and Agent Offices for all terminal and technology needs that are associated with payment transactions
Manage all technology issues through various points through various communication sources (phone, email and video call)
Recommend existing and future products/services to assigned clients
Assist with clients implementation and installations as well as ongoing service and support
Work with internal departments and external partners to ensure a high level of support for the client to resolve the end clients needs
Lead and provide direction/support towards initial implementation and transaction processing enablement
Manage 3rd party VAR relationships and Point of Sale hardware/software
Respond to customer service inquiries about their credit card processing
Effectively problem solve while providing an exceptional customer service
Acknowledge, research, and resolve customer issues and concerns
Discipline managing in a timely manner via a CRM to meet or exceed our posted SLAs
Proactive outreach to customer based to ensure customer satisfaction and inquire about possible new product sales
Ability to troubleshoot complex issues between point-of-sales, hardware, gateways and processing platforms
Responsible for assisting Co-workers in 'as needed' tasks
Qualification
Required
Detail-oriented person who can work independently with minimum supervision
Ability to work under pressure to meet deadlines
Ability to effectively multi-task and thrive in a fast-paced work environment
Knowledge seeker and go-getter who will take initiative
Manage day to day operations of an assigned client portfolio
Maintain strong relationships within client organizations
Provide subject matter expertise and support for all hardware, software, and payment processing needs
Act as a single source of resolution for Clients and Agent Offices for all terminal and technology needs associated with payment transactions
Manage all technology issues through various communication sources (phone, email and video call)
Recommend existing and future products/services to assigned clients
Assist with clients implementation and installations as well as ongoing service and support
Work with internal departments and external partners to ensure a high level of support for the client
Lead and provide direction/support towards initial implementation and transaction processing enablement
Manage 3rd party VAR relationships and Point of Sale hardware/software
Respond to customer service inquiries about their credit card processing
Effectively problem solve while providing exceptional customer service
Acknowledge, research, and resolve customer issues and concerns
Discipline managing in a timely manner via a CRM to meet or exceed posted SLAs
Proactive outreach to customer base to ensure customer satisfaction and inquire about possible new product sales
Ability to troubleshoot complex issues between point-of-sales, hardware, gateways and processing platforms
Responsible for assisting Co-workers in 'as needed' tasks
Benefits
Winning Culture
No to low deductible healthcare plans
Generous paid time off
Charitable time off
Casual dress office
Frequent and fun company events
401 k
A transparent and collaborative environment
Company
Simpay
Simpay is a fintech company that offers payment solutions for businesses.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$17MKey Investors
Columbia Pacific Advisors
2021-10-25Debt Financing· $17M
Leadership Team
Lazaros Kalemis
CEO & Co-Founder
John Pfisterer
Chief Financial Officer
Recent News
2026-01-09
2026-01-09
2025-12-09
Company data provided by crunchbase