Ria Money Transfer · 12 hours ago
IT Support Technician - Bilingual In Spanish
Irving, TX
Full-time
Onsite
Entry Level
1+ years expRia Money Transfer is seeking an experienced IT Support Technician to support and troubleshoot technology issues in their stores. The role involves setting up and configuring computers, maintaining software, and responding to hardware and software support requests.
BankingFinancial ExchangesFinancial ServicesMobile Payments
Responsibilities
Setup and configure new computers
Setup and installation CCTV, network equipment
Network cabinet (rack) installation
Structured cabling installation
Install application software
Set up/remove user accounts on systems (network, email, phone, security, etc.)
Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus and malware protection
Track and update IT inventory
Work with vendors to help resolve technical issues
Perform miscellaneous related duties and other duties as assigned
Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Cisco phone setup, Printers, USB devices, like, scanners, digital signature pad, card and finger readers,etc
Travel is required to the different states of the United States as well as to the countries in America where Ria has stores
Work with the Ria ticketing system, Qualys Dashboard
Keep a weekly schedule of the work done in the Ria stores
Maintain an inventory assigned to each Ria Store
Request replacement through Ria inventory for damaged equipment
Support the Technical Support department queue when necessary
Verify that all the PCs in the Ria store follow the security agents
To provide the necessary support in stores you will have to move between stores, and this would take 60% of the time driving and 40% providing support in stores
Qualification
Required
A valid drive's licensing
A valid passport is required
Certificate or Diploma from a Technical School plus one year of directly related experience
Excellent interpersonal, verbal, and written skills
Ability to problem-solve and think creatively
Ability to work collaboratively and independently on assigned duties
Ability to multi-task and prioritize assignments
Strong Customer Service
Basic knowledge of: DHCP, DNS, Active Directory, Domains Controllers
Preferred
Experience using Windows 10, and Office 365 a plus
Certifications in Fundamental or Core (based on the CompTIA career path)
Company
Ria Money Transfer
Ria Money Transfer, a business segment of Euronet Worldwide, Inc.
1001-5000 employees
H1B Sponsorship
Ria Money Transfer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (6)
2023 (5)
2022 (14)
2021 (11)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
A
Alonzo Venegas
Chief Revenue Officer
Matias Stephens
Product Manager II – US Wallet & Payments
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