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City of Glendale AZ · 6 days ago

Destination Development - Meetings & Conventions Manager

Glendale, AZ

Full-time

Onsite

Mid Level

$63K/yr - $95K/yr

3+ years exp

The City of Glendale is a world-class sports, entertainment, and visitor destination experiencing rapid economic growth and development. The Destination Development - Meetings & Conventions Manager develops and implements tourism-generating programs to promote Glendale as a premier conference and tourism destination, managing sales strategies and representing the City at various tourism sales meetings and events.

Public Safety

Responsibilities

Develops and implements specific tourism sales strategies and activities to promote Glendale and the region as a conference and tourism destination

Generates and attracts quality leads for Glendale hotels and tourism-related businesses to increase revenues for the city and region

Plans, executes and implements sales efforts for the City at local, regional, national and international meetings, conferences, sales missions and trade shows. Coordinates stakeholder partnerships, setting appointments, creating trip reports and following up on leads

Builds relationships with local, regional, national and international travel and tourism professionals and attracts and supports conventions and conferences through coordination with local and regional hospitality and tourism organizations

Organizes and leads familiarization tours of Glendale for local, national and international tourism groups and professionals including the creation of customized itineraries, organizing events and securing hotel, dining and meeting accommodations

Administers the Tourism Grants Program

Generates national sales, business plans and economic impact reports in a clear, organized and concise manner

Provides content for social media and digital efforts to promote conference, meeting, event and travel/trade opportunities

Fields marketing and advertising requests from existing and prospective vendors

Coordinates and facilitates activities associated with digital and print advertisements and marketing collateral

Maintains data utilizing a computerized customer relationship management system

Assists clients and event managers with planning events

Assists with the operation of the Glendale Visitor Center

Maintains regular and reliable attendance

Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity

Participates in public relations and publicity functions for the Convention & Visitors Bureau, the city and valley-wide special events

Develops and maintains promotional relationships with agencies in the tourism and hospitality industry

Facilitates and maintains membership program

Operates a City vehicle

Performs other related duties as assigned

Qualification

Tourism sales strategiesHospitality industry experienceEvent planningData analysisCustomer relationship managementPublic relationsBudgeting principlesBilingual (English/Spanish)Communication skills

Required

Three years of experience in tourism and hospitality or travel industry sales

A bachelor's degree in tourism, business administration, marketing, or related field

Knowledge of principles and practices of tourism sales and marketing and customer and visitor services

Knowledge of development of tourism practices and analysis in trends, demographics, and forecasts

Knowledge of principles of budgeting

Ability to market tourism destinations

Ability to prepare clear and accurate reports for varied audiences

Ability to interpret and analyze data

Ability to present material in a clear, concise and logical manner both orally and in writing

Ability to establish and maintain cooperative working relationships with city employees, local business and hospitality industry representatives

Ability to operate a personal computer and related software and applications

Ability to communicate in the English language by phone or in person in a one-to-one or group setting

Ability to comprehend and make inferences from written material

Ability to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar

Ability to learn job related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting

Ability to enter data or information into a computer terminal or other keyboard device

Ability to operate City vehicles

Ability to work cooperatively with other City employees and the general public

Valid AZ Driver's License

Requires the use of City vehicles on City business. Individuals must have an acceptable driving record

Employees in this classification work irregular hours, evenings, and weekends

This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment

Preferred

Bilingual (English/Spanish) skills

Benefits

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.

The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.

Vacation leave accrues at 5.33 hours per pay period (138 hours/17.25 days per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.

Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days per year).

This position participates in the Arizona State Retirement System (ASRS).

Contribution is mandatory, and the current contribution rate is 12.00%.