Blacktip® · 7 hours ago
IT Systems Engineer
Orlando, FL
Full-time
Onsite
Senior Level, Lead/Staff
$85K/yr - $125K/yr
10+ years expBlacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations. The IT Systems Engineer will be responsible for managing and maintaining network architecture, user accounts, and ensuring system security while also mentoring the technical team.
Information TechnologyService IndustrySoftware
No H1B
U.S. Citizen Only
Responsibilities
Install, configure, and maintain network architecture using Meraki networking equipment
Create and manage user accounts, permissions, and access control across Windows, macOS, and M365 cloud environments
Stay up to date with Windows, macOS, Meraki Networks and cloud technologies, ensuring adherence to best practices
Automate administrative tasks through PowerShell, Bash, or Python scripting
Administer virtualized environments (VMware, KVM, and Hyper-V)
Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness
Provide upgrades to system configuration standards, hosted and cloud applications
Troubleshoot hardware, software, connectivity, security, and mobile device issues
Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets
Build ongoing relationships with the technical team and client base
Train, coach, and mentor the technical team
Develop a strong understanding of internal and customer requirements and processes
Enhance the existing robust service delivery workflow and serve as the primary escalation point
Maintain an understanding of cybersecurity and information protection standards
Demonstrate adaptability and flexibility in a fast-growing environment by embracing new technologies, tools, processes, and policies
Document processes, configurations, and troubleshooting steps for knowledge transfer and operational continuity
Other duties as assigned
Know when to ask for help
Qualification
Required
10+ years' experience in desktop, network, and Windows server management
7+ years' experience in M365 administration
Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management
Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS)
Experience with log management and monitoring tools: Syslog, Windows Event Viewer
Experience designing and deploying wired and wireless networks
Systems Administration in iOS, macOS and Windows mixed environments
Scripting proficiency in PowerShell
Networking proficiency: DNS, DHCP, routing, VLANs
Cisco Meraki Network Operator (CMNO) or equivalent
Microsoft 365: MS-900, MS-700, MD-102, MS-102
Network+, Security+, CISSP
A college degree is preferred
Ten or more years of experience if no college degree
Bachelor's (Required)
IT systems support: 10 years (Required)
English is your first language (Required)
MS-900 (Required)
Ability to Commute: Altamonte Springs, FL 32714 (Required)
Work Location: In person
Benefits
401(k) + matching
Dental insurance
Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Blacktip®
Managing modern technology is more critical than ever, yet outdated systems, inefficiencies, and security vulnerabilities continue to hinder many organizations’ growth and profitability.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Matthew Bookspan
CEO
Company data provided by crunchbase