Apply on Employer Site

Hachette Book Group · 2 weeks ago

End User Compute (EUC) Technician/Engineer

New York, NY

Full-time

Onsite

Mid Level

$85K/yr - $95K/yr

3+ years exp

Hachette Book Group is hiring an EUC Technician to lead the design, deployment, and management of their enterprise endpoint platforms. The role involves supporting Office 365 administration, managing video conferencing infrastructure, and acting as the Tier 3 escalation point for Helpdesk, ensuring consistent endpoint management and improved visibility across teams.

BooksEBooksEducationMarketingPrintingPublishing

H1B Sponsor Likely

Responsibilities

Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS)

Oversee device lifecycle management: enrollment, compliance, patching, and deprovisioning

Lead efforts to improve endpoint security, automation, and standardization

Track and report on device metrics, compliance, and health

Act as a subject matter expert for O365 services: Exchange Online, Teams, SharePoint, OneDrive, and licensing

Provide Tier 3 support and lead feature rollout and adoption

Monitor system usage, access policies, and ensure policy compliance

Partner with Infrastructure to align endpoint architecture with enterprise standards

Serve as the escalation point for Helpdesk Tier 3 tickets involving endpoints, O365, or device management

Coach and mentor Helpdesk staff through documentation and hands-on troubleshooting

Identify recurring or systemic issues and present analysis and solutions to the Infrastructure and Helpdesk teams

Support infrastructure projects that impact endpoint experience, such as software rollouts, network upgrades, or policy changes

Support and maintain corporate AV and video conferencing systems (Zoom, Teams Rooms, etc.)

Troubleshoot meeting space issues and propose improvements or upgrades

Ensure consistent hybrid meeting experiences across all sites

Propose improvements to user experience, security posture, and device management standards

Collaborate with Infrastructure and Security teams on system transitions, integrations, and compliance initiatives

Analyze endpoint and support data to identify trends, risks, and opportunities for improvement

Develop and present recommendations to management for systemic issue resolution

Communicate clearly with users at all technical levels

Build trust through responsive, respectful, and effective support

Translate technical concepts into simple language and model strong communication and service standards

Qualification

Microsoft IntuneJamf ProOffice 365 AdministrationAV/Conference Room SystemsScripting/AutomationTroubleshooting SkillsHybrid Mac/Windows ExperienceIdentityAccess SecurityEffective CommunicationDocumentation Skills

Required

3+ years in IT with a focus on endpoint management and end-user support

2+ years of hands-on experience with Microsoft Intune and Jamf Pro

Strong knowledge of Office 365 administration, especially Teams and Exchange

Experience managing and supporting AV/conference room systems (Neat, Cisco, Zoom)

Scripting/automation experience (PowerShell, Bash, or similar)

Strong troubleshooting skills and ability to identify and resolve systemic issues

Effective written and verbal communication, with strong documentation skills

Preferred

Jamf Certified Admin or Microsoft Endpoint Manager certification

Experience in hybrid Mac/Windows environments

Familiarity with identity, access, and endpoint security: MFA, device compliance, and conditional access

Benefits

Medical

Dental

Vision

Basic and supplemental life

Short-term and long-term disability

Accidental death and dismemberment

Critical illness

Hospital indemnity

Long-term care

Health and dependent care FSA

Commuter benefit plan

Employee assistance program

Tuition reimbursement

Travel assistance

401(k)

Discretionary bonus program

PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave)

Group discounts on auto and home insurance and legal services

Company

Hachette Book Group

Glassdoor3.7

Hachette Book Group is a US trade publisher.

Founded in 2006

New York, New York, USA

1001-5000 employees

http://www.hachettebookgroup.com

H1B Sponsorship

Hachette Book Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (4)

2022 (2)

2021 (1)

2020 (2)