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Clark Associates · 8 hours ago

Supplier Quality Engineer

Lancaster, PA

Full-time

Onsite

Senior Level

7+ years exp

Clark Associates is a rapidly growing, multi-divisional company headquartered in Lancaster, Pennsylvania, focused on supporting distribution methods in the food service industry. The Supplier Quality Engineer will oversee products sourced from the global supply chain, ensuring they meet internal and external quality and safety standards while leading supplier development initiatives and managing escalated quality matters.

E-Commerce

Growth Opportunities

No H1B

Responsibilities

Develop and implement a supplier quality management strategy aligned with the organization’s quality and safety expectations

Support definition of quality standards, inspection criteria, and benchmarks for assigned durable and non-durable goods

Execute product launches with excellence through validation of supplier readiness, quality control plans and change control

Plan and/or conduct regular supplier audits to evaluate manufacturing capability, processes, quality systems and potential risks

Maintain documentation around audit findings, corrective actions, and remediation timing

Collaborate with cross functional teams, such as sourcing and merchant teams, to evaluate and qualify new suppliers based on technical capability, quality history and compliance

Track and analyze product and supplier performance metrics, including but not limited to, first pass yield, field defect rates, production non-conformances, customer complaints, star ratings, and warranty repairs

Investigate escalated product concerns and work with cross-functional internal teams diagnose product defects

Facilitate root cause analysis and corrective action planning through use of common quality tools

Serve as the primary point of contact for escalated supplier quality concerns

Drive accountability with suppliers through implementation of robust corrective/preventative action and verification plans

Identify systemic concerns and lead cross-functional initiatives to improve supplier quality and reliability

Qualification

Supplier quality managementQuality tools proficiencyInternational supplier qualityStatistical analysis methodsMS Office proficiencyAnalytical skillsCustomer service orientationProblem-solving skillsCommunication skills

Required

A minimum of seven (7) years of related experience, with increasing responsibilities, in a global supply chain

Strong experience in international supplier quality development in a durable consumer products or appliances industry

Strong comprehension and use of quality tools: APQP, PPAP, various Root Cause Analysis methods, and process capability, and statistical analysis methods

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)

Strong analytical and problem-solving skills required

Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding

Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment

Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

Customer service-oriented attitude with a demonstrated desire to exceed expectations

Preferred

ASQ certification or similar

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks

A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)