TROXELL · 1 day ago
Customer Support Specialist
Springfield, IL
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $25/hrTroxell is a mid-size, fast-growing insurance brokerage dedicated to protecting clients and fostering a supportive workplace. They are seeking a Customer Support Specialist to join their team, responsible for servicing clients, managing communications, and supporting account management tasks.
ConsultingEmployee BenefitsFinancial ServicesInsurance
Responsibilities
Review insurance renewals, endorsements, cancellations, and audits for accuracy and completeness
Prepare coverage comparisons, rating analyses, and marketing materials for producers and clients
Assist with policy quotations and respond to application-related inquiries
Maintain communication with clients, carriers, producers, and regulatory agencies via phone, email, and mail
Generate and distribute insurance documents including binders, certificates, and ID cards
Support account management tasks such as billing issues, reinstatements, and finance agreements
Organize and maintain electronic and paper policy files; track pending items through a suspense system
Facilitate inspections and follow up on recommendations with producers and insureds
Ensure confidentiality and proper handling of sensitive client and policy information
Perform general administrative duties and special projects as assigned by management
Qualification
Required
A positive attitude and genuine interest in helping people
Strong attention to detail and organizational skills
Great communication—written and verbal
Comfort working with computers and learning new systems
H.S. Diploma or GED is required
Preferred
Prior office or customer service experience preferred
Professional and passionate about customer service
Proactive problem solver with a flexible mindset
Insurance experience or a Property & Casualty license is a plus (or willingness to obtain one)
Benefits
Medical
Dental
Vision
Flexible Spending
Employer Paid Life Insurance
Short Term and Long Term Disability
401(k) with Employer match
Paid Time Off
Continuing Education
Company
TROXELL
TROXELL is an insurance company specializing in personal and business insurance, HR solutions, employee benefits and financial services.
Founded in 1887
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kyle Dyson
Chief Operating Officer
Mark Whitlock
Partner
Company data provided by crunchbase