Crescendo · 4 days ago
Customer Support Specialist (Japanese Keigo Speaker)
United States
Full-time
Remote
Entry Level
1+ years expCrescendo is a company that represents peak CX performance in the AI era, combining outsourcing expertise with innovative technology. The Customer Support Specialist will handle requests and issues from users in the Japanese market, providing support in honorific Japanese and ensuring the quality of courses on the Partner's Platform.
Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware
Responsibilities
Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools
Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds
Work on special short-term projects required and requested by the hiring client
Qualification
Required
1+ years of experience in customer support for Japanese businesses
Excellent (near-native) written English
Knowledge and experience in using Honorific Japanese (Keigo)
Amazing customer service skills
Proactive attitude and the willingness to take the initiative without being asked to
Strong attention to detail
Ability to quickly communicate through accurate and timely typing
Handle difficult conversations and challenging situations
Ability to work without micromanagement
Strong reading comprehension and problem-solving skills
Strong technical proficiency with the web, computers, and smartphones
Flexibility with schedules and days off
Ability to provide workarounds when a solution is not clear to the customer
Preferred
Experience providing email and phone support to Japanese customers
Familiarity with CRMs (e.g., Zendesk) and bug-tracking tools (e.g., JIRA)
Benefits
Remote working arrangements
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Competitive retirement benefits
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Company
Crescendo
Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
General Catalyst
2024-10-02Series C· $50M
Leadership Team
Matt Price
Founder and CEO
Michelle Donnelly
Chief Revenue Officer (CRO)
Recent News
2026-01-16
2026-01-14
2025-12-13
Company data provided by crunchbase