Information Technology Help Desk Administrator jobs in United States
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Snelling Staffing ยท 10 hours ago

Information Technology Help Desk Administrator

positionEdison, NJ
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Snelling Staffing is seeking a seasoned IT Administrator with a strong foundation in end-user support and systems administration. The role involves managing infrastructure, improving IT processes, and delivering reliable technology services while providing technical support and mentoring junior staff.

EmploymentRecruitingStaffing Agency

Responsibilities

Maintain, configure, and support on-premises and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools
Administer Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services
Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations
Support and maintain LAN/WAN infrastructure, firewalls, wireless networks, VPN, and network security appliances
Perform configuration changes, firmware updates, and troubleshooting of connectivity and performance issues
Implement and enforce security best practices including patch management, MFA, least-privilege access, and endpoint protection
Assist with audits, compliance initiatives (e.g., SOC 2, HIPAA, PCI), and incident response activities
Provide Tier 2 and Tier 3 technical support after progressing from Help Desk roles
Mentor junior support staff and help develop standard operating procedures and knowledge base documentation
Drive continuous improvement in help desk workflows, ticket resolution processes, and user experience
Lead or participate in IT projects such as system upgrades, migrations, hardware refresh cycles, and cloud adoption initiatives
Coordinate with vendors, internal stakeholders, and cross-functional teams to ensure project success
Oversee hardware/software lifecycle management including procurement, deployment, inventory tracking, and decommissioning
Manage OS and application patching schedules and automated update systems

Qualification

Windows ServerMicrosoft 365Active DirectoryNetworking fundamentalsEndpoint managementVirtualization (VMware/Hyper-V)Cloud technologies (Azure/AWS)Troubleshooting skillsAnalytical skillsScripting skills (PowerShell/Bash/Python)ITIL practicesCommunication skills

Required

Proven experience progressing from Help Desk Support to systems administration roles
Strong knowledge of Windows Server environments, Microsoft 365, Active Directory, networking fundamentals, and endpoint management
Experience with virtualization (VMware/Hyper-V), backup systems, and cloud technologies such as Azure or AWS
Excellent troubleshooting, analytical, and communication skills
Ability to work independently and manage multiple priorities in a dynamic environment

Preferred

Scripting skills (PowerShell, Bash, Python)
Experience with SIEM, IDS/IPS, and advanced security tools
Familiarity with ITIL practices, documentation standards, and ticketing platforms (Jira, ServiceNow, etc.)

Company

Snelling Staffing

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Since 1951, Snelling has helped businesses grow and people find meaningful work.
dateFounded in 1951
location
Richardson, Texas, USA
people-size51-200 employees
web-link
http://www.snelling.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Ron Daiza
CEO/President
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Larry Burton
CFO
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Company data provided by crunchbase