HubSpot · 10 hours ago
Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)
United States
Full-time
Remote
Senior Level, Lead/Staff
$136K/yr - $204K/yrHubSpot is an AI-powered customer platform seeking a Lead Data Analyst for their Customer Success Strategy and Operations team. The role involves delivering data insights and solutions to improve customer experience and operational efficiency while mentoring the analytics community.
AnalyticsCopywritingMarketingSaaSSocial Media
Responsibilities
Own the end-to-end metric work in emerging product and customer experience areas—partnering with management to define success measurements and driving clarity on 'what good looks like.'
Deliver effective exploratory analyses and advanced methods to identify trends and key drivers of customer retention, outcomes, and operational performance
Collaborate with cross-functional teams to develop and implement strategies that improve customer experience, retention, revenue growth, and operational efficiency
Create effective dashboards and analytical artifacts to communicate insights to stakeholders and monitor business health
Translate ambiguous, high-level business questions into clear analytical roadmaps and execution plans, communicating insights with a concrete plan for action
Navigate an enterprise-scale data environment and own the development of scalable analytical assets that drive efficiency and consistency
Proactively identify opportunities to improve standards, processes, and delivery for analytics work across the organization, advocating for improvements in architecture and data governance
Qualification
Required
Academic or professional experience with a heavy quantitative, analytical focus
Track record of driving organization-wide impact by influencing decision-making with data while working with cross-functional executive stakeholders
Exceptional communication skills, with a proven ability to present recommendations to outcomes-driven executive audiences
Demonstrated passion for teaching, mentoring, or developing others—particularly without direct management authority
Ability to work autonomously and drive influence through innovation in a high-growth, fast-changing SaaS environment
Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor
Ability to package and present recommendations to executive stakeholders through a balance of quantitative analysis and qualitative strategic perspective
Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term and long-term operational decisions
Preferred
Experience partnering closely with Customer Success or Go-To-Market leadership teams
Exposure to enterprise-scale analytics environments supporting customer lifecycle analytics
Prior experience acting as an informal analytical leader within an analytics or operations community
Benefits
Participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
May also be eligible for overtime pay
Company
HubSpot
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
Founded in 2006
5001-10000 employees
H1B Sponsorship
HubSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (125)
2023 (101)
2022 (107)
2021 (43)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$100.5MKey Investors
Scale Venture PartnersMatrixGeneral Catalyst
2014-10-10IPO
2012-11-05Series E· $35M
2011-03-08Series D· $32M
Leadership Team
Yamini Rangan
Chief Executive Officer
Dharmesh Shah
Founder and CTO
Recent News
2026-01-09
2026-01-09
Social Media Today
2026-01-08
Company data provided by crunchbase