Outside In · 1 week ago
Housing Program Manager
Main Building - Portland, OR 97205
Full-time
Onsite
Mid, Senior Level
$67K/yr - $74K/yr
4+ years expOutside In is a nonprofit organization focused on supporting homeless youth and young adults. They are seeking a Housing Program Manager to oversee a 28-unit Transitional Living Program, ensuring program coverage and staffing 24/7 while utilizing various support philosophies in crisis intervention and planning.
Health CareMedicalMental HealthNon ProfitPharmaceutical
Responsibilities
Support a coordinated team of staff to facilitate and create a healthy program environment, including but not limited to:
Working with program staff to establish a schedule of regular pro-social activities
Supporting youth plans as created with case managers, employment and education support, and counselors, coordinating resources to remove barriers and enhance youth’s opportunities for success
Participating in and supporting crisis planning and crisis intervention services
Facilitate youth engagement from program orientation to case manager and contact person engagement, while supporting the education of resources such as services to support youth in life skills development
Build positive relationships with youth through role modeling and be responsive to addressing youth needs and concerns
Coach participants in problem-solving to identify healthy options, practice skills, and resolve conflict
Involve and empower youth participants to see themselves as partners in the success of the Transitional Living Program space and services
Support connections to recovery-oriented and behavioral health services in support of resident wellness
Provide client assistance and program supplies as needed and within project and agency policies and procedures
Support youth in understanding and meeting program expectations
Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program
Support program occupancy through outreach, referral, and screening processes, including:
Retention, safe exits, and follow-up among residents
Monitoring program vacancies and outcomes
Maintain a clear and equitable waiting list system for youth interested in the Transitional Living Program
Maintain availability in an on-call rotation and staff the program as coverage needs arise, including the coverage of shifts outside of standard business hours
Work with the program staff to evaluate team cohesion and implement program changes
Assist in budget planning processes and oversee Transitional Living Program budget and expenditures
Evaluate and support updates of policies and practices that support effective youth engagement and program activities
Assist in providing material and operational support in programs
Complete all required reports in a thorough and timely manner
Maximize program occupancy through outreach, referral, and screening processes
Maintain the waiting list system for youth interested in the Transitional Living Program
Monitor program vacancies and support high rates of retention, safe exits, and follow-up among residents
Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program
Ensure compliance with Transitional Living Program funder and other legal requirements
Review safety practices in the program with the program manager, other members of the Youth Department Leadership Team, and the Agency’s Safety Committee to ensure that safety standards are met and maintained
Support youth in understanding and meeting program expectations
Educate youth about expectations
Encourage youth involvement in the program and success in meeting program agreements
Participate in resident follow-up when concerns arise, or agreements are not met
Hire, train, and supervise on-call staff, ensuring program coverage at all times
Work with the Housing Program Manager and the team of program staff to evaluate team functions and implement program changes
Oversee Transitional Living Program supply budget and expenditures, ensuring that program supply needs are sought in the most cost-effective manner
Assist in providing material and operational support in programs
Ensure housing spaces and supplies are safe and functional by coordinating with facilities and program staff regarding housing facility needs
Ensure that program supplies, including client assistance supplies and other equipment/materials, are available for clients and staff as needed
Ensure program supply inventory is stored in an organized fashion
Coordinate with the facilities and maintenance personnel and program staff with a focus on the seamless operation of the program, including maintenance and basic upkeep of the program space
Support updates and implementation of policies and practices that support effective youth engagement and program activities
Support documentation of all program services, and the completion of all required reports
Support the operational needs of other Youth Department programs as time allows
Assist in the facilitation of Department and Program Meetings
Hire, train, and supervise program staff
Ensure quality provision of a range of program resources, individual supports, life skills coaching, and other skill-building activity options for youth, including supporting participant access to Food Program resources
Establish a culture of empathetic interpersonal communication with staff
Ensure staff documentation of services and interventions meets program and funder requirements
Maintain and establish a safe and healthy work environment, engaging staff’s assistance in doing so while making organization health and safety standards and adherence to legal regulations easy to understand
Work cross-departmentally with other Youth Department staff, and Homeless Youth Continuum (HYC) partners to support youth accessing the Transitional Living Program
Ensure coordination of participant services, including referrals and transfers to other programs
Facilitate and maintain empathetic and clear communication and relationships with HYC partners and other community organizations to coordinate cooperation regarding service needs for participants
Qualification
Required
Program management, best practices in engagement with young adults, including motivational interviewing, positive youth development, and harm reduction
Basic computer-based skills, including using Microsoft systems, interpersonal effectiveness and conflict resolution, meeting and group facilitation
Training in crisis intervention
2 years of supervisory/program coordination experience, with demonstrated experience in budget oversight, staff development, and implementation of policies and procedures
4 years of relevant experience working with homeless populations, residential services/housing programs, adolescents, and/or people with mental health and substance use concerns
Ability to participate in staffing rotations for holiday coverage
Must be able to pass a pre-employment background check that includes clearance by the DHS Background Check Unit
Preferred
MSW/MA in counseling OR a CADC1 (Certified Alcohol and Drug Counselor) OR BA/BS in a related field with additional relevant experience is preferred
Experience working with housing or residential services
Experience providing mental health or co-occurring disorders counseling/treatment
Experience with treatment models such as Motivational Interviewing or Harm Reduction Therapy
Valid driver's license and ability to be insured to drive participants in agency vehicle and car share
Company
Outside In
Outside In provides medical, mental health, and substance use services for young adults.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
A
Arnold Goldberg
Founder
C
Charles Spray
Founder
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