Alfa Insurance · 3 months ago
Call Center Resource Analyst I
Montgomery, AL 36116
Full-time
Hybrid
Entry Level
$19.43/hr - $19.43/hr
1+ years expAlfa Insurance® is an A-rated insurance carrier offering a variety of insurance products and is known for its superior customer service. The Call Center Resource Analyst I will provide quality sales, service, and support to customers and employees, ensuring personalized customer service and assisting with various insurance processes.
Auto InsuranceFinancial ServicesHealth InsuranceInsuranceInsurTechLife InsuranceProperty Insurance
Responsibilities
Provide quality sales, service, and support to customers and employees, employing a high degree of customer service, technical expertise, and timeliness
Provide first-level assistance for defined problems; escalate trouble tickets as necessary to higher-level staff
Assist customers and employees with quoting, binding, policy amendments, payments, and claims
Process daily transactions accurately while also following instructions, staying updated, and asking questions to appropriate departments
Actively work towards enhancing the quality and efficiency of the Customer Resource Center which includes participating in all training sessions
Qualification
Required
High school diploma required; Associates Degree preferred
Complete and pass the state required Insurance Producer licensing exam and be able to obtain Producer License
Apply for the required non-resident license within 30 days from the date of hire
One year work experience required
Excellent customer service skills and interpersonal skills; telephone etiquette
Ability to use customer service standards and follow guidelines, as well as to help others interpret policy, procedures, and systems
Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards
Strong oral and written communication skills (technical and non-technical)
Broad range of experience in: Guidewire, Paymentus, Footprints, JIRA, DocuSign, AX, Alfa Link, Member Benefits Program, Alfa's Customer Account & Payment Portal, Right Now CRM, NICE InContact, The Farm, Kronos, Pulse Secure OKTA, and any other system used by Alfa Service Centers
Benefits
Opportunity for annual performance bonus
Discounts on your auto insurance (underwriting approval required)
Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
Short-term and long-term disability
Flexible Healthcare and Childcare spending accounts for tax savings
Opportunities for advancement
Continuous training and support throughout your career with Alfa
College tuition discounts at various colleges in Alabama
Company
Alfa Insurance
Alfa Insurance is an insurance company that offers auto, home, and life insurance services.
1001-5000 employees
H1B Sponsorship
Alfa Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (10)
2023 (7)
2022 (3)
2021 (7)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Mike Rowell
Senior Vice President and Chief Information Officer
John Jung
Chief Information Officer
Company data provided by crunchbase