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Hard Rock Digital · 6 days ago

Specialist - VIP Customer Service

Hollywood, Florida, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. The VIP Customer Service Specialist will handle customer queries via multiple contact channels and build meaningful relationships with top players, ensuring a positive gaming experience.

Computer Software

Responsibilities

Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)

Build meaningful relationships with our top players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital.)

Go above and beyond in getting to know our VIP customers, building rapport for future contacts

Meet and exceed quality goals, productivity targets, and regulatory requirements

Complete outbound calls to customers to support revenue driven campaigns

Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms

Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible

Re-prioritize and adapt to an ever-changing environment

Operates in a team environment providing support in all areas and being agile in your day-to-day workflow