LAZ Parking · 1 week ago
Parking Operations Manager
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$76K/yr - $80K/yr
4+ years expLAZ Parking is one of the largest operators in the US parking industry, dedicated to creating opportunities for employees and value for clients. The Parking Operations Manager at the Sacramento Airport will oversee the management and operation of the parking program, ensuring compliance with regulations and delivering high customer service standards.
CommercialCustomer ServiceEventsParkingResidential
No H1B
Responsibilities
Responsible for the overall management, operation and maintenance of all facets of the parking program
Responsible for adhering to all City, TSA, FAA and local government regulations and laws
Responsible for overall profitability of location
Responsible for always delivering the highest level of customer service in the industry to our customers at the airport
Ensuring adherence and compliance by LAZ Parking personnel to all established policies, rules, procedures and regulations of LAZ Parking
Evaluation, of daily, weekly and monthly revenue reports
Regular review of Secret Shopping Reports & Customer Survey results to ensure superior customer service standards are consistently being delivered by all LAZ employees
Promote “The LAZ Way” (Motto’s, Values & Practices)
Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints
Administer an effective audit and risk assessment program of all parking operations
Approval of expense, invoice payment and account payable programs
Assist LAZ Parking’s Human Resources department with hiring, training, evaluating, and developing employees
Primarily manage the day-to-day activities of the parking facility, including, but not limited to ensuring appropriate customer interaction, supervising the completion of all opening / closing reports, processing bank deposits, scheduling staff, supervising attendants, preparing month-end reports, training of front-line staff, reviewing of damage claims, and disbursing petty cash
Designing and implementing spot audit checks
Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance
Responsible for assisting in the financial management of the parking facility, ensuring adherence to budget as it relates to staffing, scheduling and operational expenses
Review of Daily, Weekly, Monthly, and Annual financial and operational reports and verification of daily deposits versus revenue control system reports
Responsible for revenue control integrity, including oversight of audits, consistency of processes and procedures, management of validation production process and corresponding disciplinary actions for violations
Submittal of monthly reports accounting for all car counts, monthly and outstanding revenues
Managing, planning, scheduling, training, and directing the activities of front-line staff
Manage sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints
Authorize exception transactions
Other duties as requested
Qualification
Required
Bachelor's degree required
4 years of parking management required
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers, timely response and resolution of any customer complaints
Able to lead, direct and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline
Ability to identify high potential employees to support the shuttle operations
Ability to seek improvement and create an environment of idea sharing and creative problem solving
Strong customer service skills and abilities
Ability to be approachable and facilitate coaching conversations with employees
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
Ability to encourage open expression of ideas and opinions
Excellent team building and interpersonal skills
Ability to work independently and multi-task
Ability to communicate professionally and effectively with all levels of the organization
Ability to interpret policies, procedures, and standard business practices
Demonstrates a sense of urgency and timeliness
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 25 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Preferred
Valet and / or shuttle management also preferred
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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