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Care Advantage, Inc. · 2 days ago

IT Specialist – Help Desk & Systems Support - Full-Time

Richmond,VA,US

Full-time

Hybrid

Mid Level

3+ years exp

Care Advantage Inc. is a leader in home care and has been recognized as a Top Workplace. They are seeking a dedicated IT Specialist to provide day-to-day support for their IT Help Desk, ensuring that employees have the necessary technology and systems to succeed.

Health CareHospital

Responsibilities

Provide timely, professional assistance to end users, resolving issues to their satisfaction. Troubleshoot hardware, software, and network concerns with a customer-first mindset

Monitor the Service Desk queue, prioritize requests based on urgency, and process tickets efficiently using established guidelines. Ensure documentation of resolutions for future reference

Modify workstation settings, utilities, and software defaults to optimize performance and meet user needs

Create and maintain clear internal procedures, FAQs, and knowledge base articles to streamline support and empower users

Partner with HR to set up accounts, grant access, and configure systems for new employees; remove access and secure data for separating employees

Ensure each workstation is fully equipped with computer, monitor, keyboard, mouse, and any specialized equipment

Install, configure, and test new hardware, peripherals, and software to ensure seamless integration

Track and maintain accurate records of all IT equipment, software, and licenses. Conduct periodic audits to ensure compliance

Report complex issues to the CIO or EMR Specialists for further resolution. - Engage internal senior resources or vendors for further resolution

Manage PC setup and deployment for new employees using standard hardware and imaging processes

Assign users and devices within Entra and Intune to maintain security and efficiency

Interact with IT vendor partners on an as-needed basis to resolve advanced issues or implement new solutions

Identify recurring issues, recommend long-term fixes, and contribute to continuous improvement of IT systems

Support cybersecurity initiatives by ensuring compliance with company protocols, assisting with updates, and educating staff on safe practices

Qualification

Help Desk SupportMicrosoft OfficeActive DirectoryGeneral NetworkingEMR Systems FamiliarityTicket ManagementSystem ConfigurationOnboarding & OffboardingSecurity AwarenessDocumentationCommunication SkillsDetail-orientedOrganizational SkillsCollaborative Work