LAZ Parking · 1 week ago
Parking Operations Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yr
3+ years expLAZ Parking is one of the largest and fastest growing parking companies in the country, committed to a people-first culture. The Parking Operations Manager will support the Director of Operations in overseeing financials and operations, ensuring professional parking management, and fostering client relationships.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Responsible for developing client relationships and business retention
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients
Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline
Identifying high potential employees to support the organization’s continued growth
Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients
Daily, Weekly, Monthly, and Annual financial and operational reports as required
Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa)
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio
Participate in labor contract management if applicable to assigned portfolio
Review and edit proposed parking, maintenance, etc. agreements
Communicate with local police department and emergency management teams regarding operations
Organize and manage the oversight of event operations within assigned portfolio
Organize and manage the oversight of traffic directing operations within assigned portfolio
Monitor, review, and analyze the market rate structures
Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio
Assist the region with the business development, proposal, presentation, and transitions for new locations
Additional related duties as assigned
Qualification
Required
Parking Management Experience is Required
Bachelor's Degree or equivalent work experience
Ability to seek improvement and create an environment of idea sharing and creative problem solving
Excellent customer service skills and abilities
Ability to be approachable and facilitate coaching conversations with employees and managers
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
Ability to encourage open expression of ideas and opinions
Excellent teambuilding and interpersonal skills
Ability to work independently and multi-task
Ability to communicate professionally and effectively with all levels of the organization
Ability to interpret policies, procedures, and standard business practices
Demonstrates a sense of urgency and timeliness
3+ years in Management role
Proficiency of Excel, Word, Power Point and General Microsoft Office Applications
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 25 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Benefits
Medical, Dental, Vision – Multiple plan options
401(k) with Employer Match
Health Coaching & Resources
Employee Assistance Program (EAP)
And more
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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