SoTalent · 21 hours ago
Onsite Manager- Creative and Marketing
New York, United States
Full-time
Onsite
Senior Level
5+ years expSoTalent is a global organization committed to creating better futures through their Future@Work strategy. The Onsite Manager serves as the main point of contact for the client’s workforce program, ensuring exceptional service delivery and guiding operational strategy to foster a strong partnership with the client.
Staffing & Recruiting
Responsibilities
Build strong working relationships with key contacts such as HR and Operations leaders, ensuring a deep understanding of the client’s culture, staffing needs, and expectations
Maintain high levels of client satisfaction, demonstrated through performance reviews and survey results
Participate in professional networks and industry groups to strengthen market presence and maintain industry awareness
Prepare and deliver recurring performance updates to senior leadership
Act as a brand representative and support initiatives that enhance the company’s reputation in the workforce solutions space
Identify opportunities to expand services and increase account retention, including pricing and selling staffing solutions
Stay informed about industry trends, competitive landscape, and client-specific opportunities to clearly communicate the value of our services
Drive continuous improvement by refining processes and meeting all agreed-upon service-level standards
Serve as the escalation point for client-side leadership—Procurement, HR, Operations—and resolve issues that affect the account or workforce
Ensure all operational and contractual commitments are met
Understand and apply program operating models to strengthen the client partnership
Work with the client to define hiring strategies and workforce planning objectives
Monitor KPIs, SLAs, fill rates, and time-to-fill metrics to ensure program performance meets expectations
Analyze data trends and prepare reporting that supports ongoing improvement
Oversee credit requirements and ensure compliance with internal financial guidelines
Develop growth and retention plans for existing accounts and new opportunities
Support consistent communication, alignment, and issue resolution across the entire client program
Qualification
Required
High school diploma or equivalent; at least five years of relevant experience required
Demonstrated history of improving customer satisfaction, increasing responsibilities, and building productive work relationships
Strong written and verbal communication skills, both in individual and group settings
Ability to guide and motivate a recruitment team in a fast-moving environment
Highly organized with strong prioritization and multitasking abilities
Skilled in managing performance metrics and service expectations
In-depth understanding of recruitment practices and employment regulations
Proficient in Microsoft Office and comfortable learning new systems
Capable of developing policies, implementing procedures, and planning strategically
Ability to inspire change, align teams around shared goals, and turn ideas into measurable results
Preferred
Experience supervising teams within a service-based business is strongly preferred
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase