Roush · 5 days ago
RCT Field Service Technician Senior
Livonia, MI
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expRoush is a company that fuses technology and engineering to provide product development solutions across various industries. The RCT Field Service Technician Senior will provide on-site and remote diagnostic and service support for RCT customers, working independently to resolve technical challenges and support engineering and customer support teams.
AutomotiveComputerElectronicsInformation TechnologyLogisticsManufacturingSoftwareTransportation
Responsibilities
Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
Work with customers to resolve a technical or other issue in a professional manner
Pre-Trip work includes scheduling travel and coordinating on site visits
Post- Trip work includes writing after trip reports and completing expense reports
Support junior technicians and provide assistance and coaching
Address more complex technical challenges and escalated issues
Qualification
Required
High school diploma or equivalent
Minimum of 10 years of automotive mechanic/technician experience
Or an Associates degree in automotive technology or engineering or related field
with 4 years of automotive technician/mechanic experience
Experience in classroom instruction, presentation skills and hands-on training delivery
Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
Acceptable motor vehicle record (MVR)
Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
Knowledge of and ability to use OBD scan tools
Ability to read and follow electrical schematics
Excellent verbal and written communication skills
Ability to present technical data and instruction in a training environment
Proficient computer skills including the use of MS Office programs
Preferred
Ability to work overtime as needed including weekends
Benefits
Medical
Dental
Vision
Life insurance
Earned sick time
STD
LTD
401K
Tuition reimbursement
Paid vacation
Paid holidays
And more
Company
Roush
With a relentless spirit of possibilities, a challenge-driven culture, and an unmatched suite of capabilities, Roush creates remarkable and inspiring solutions for some of the world’s greatest organizations.
1001-5000 employees
H1B Sponsorship
Roush has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (26)
2023 (15)
2022 (13)
2021 (18)
2020 (32)
Funding
Current Stage
Late StageLeadership Team
Vuarnet Smith
Human Resource Business Partner
Recent News
2025-10-25
Company data provided by crunchbase