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Lift Solutions Holdings, LLC · 12 hours ago

Site Service Manager

Mapleton, IL

Full-time

Onsite

Mid, Senior Level

Lift Solutions Holdings, LLC provides end-to-end industrial lifting solutions and is seeking a Site Service Manager to oversee day-to-day site service branch operations at Caterpillar Mapleton Foundry. The role involves managing safety programs, developing customer relationships, and ensuring high levels of service delivery while coordinating with technicians and sales staff.

B2BIndustrialMechanical EngineeringWholesale

Responsibilities

Manage adherence to company safety program and promotes safety culture

Develop and maintain solid customer relationships

Resolve issues with service delivery and invoicing

Conduct frequent safety meetings

Define job expectations (time, work to be completed) and perform pre-job review with technicians

Perform weekly GPS Audits

Assist in collections on outstanding sales as needed

Ensure Service team is delivering high level customer service (VOC) Management

Ensure proper staffing levels of service department administration and technicians to meet customer demand

Inventory and maintain company equipment including trucks, trailers, lifts, PPE and tools

Perform job performance auditing

Responsible for Escalation and a point for Urgent Service and after-hours dispatch

Work with Service and Inspection Coordinators to optimize scheduling and utilization

Review documentation (time entries, service reports) produced by technicians to ensure completeness and accuracy

Audit time entries and approves payroll

Process and approve Technician time in InspectAll and Paylocity payroll applications

Support customers and Sales department in quoting

Provide 24/7 on-call Technician and Customer support

Forecasting and reporting of monthly sales and KPI performance

Ensure Invoicing is done on time and within margin expectations

Ensure orders enter/exit order book in timely fashion

Manages warranty claims

Manages key account orders

Provide and coordinate resources for large projects

Qualification

LeadershipProblem-solvingMicrosoft OfficeOrganizational skillsCommunication skillsInterpersonal skillsTime managementAttention to detail

Required

Bachelor's degree in business administration, communications, or experience in a related field preferred

Strong written and verbal communication skills to produce reports, assign tasks, accept instructions

Flexibility to help them adjust to new tasks should company or office needs change

Strong interpersonal skills to interact positively with all employees

Leadership ability to manage challenges and oversee employees

Strong organizational and time management skills, and ability to prioritize

Must be a self-starter and driven

Excellent communication and interpersonal skills

Strong problem-solving skills and analytical abilities

Must be proficient with Microsoft Office suite

Attention to detail to ensure tasks are completed thoroughly and correctly

Company

Lift Solutions Holdings, LLC

With operations in 16 states, Lift Solutions Holdings is a truly national provider of end-to-end industrial lifting solutions, serving a broad spectrum of industries and market segments.

Founded in 2021