ATC ยท 23 hours ago
Senior User Experience Researcher
Harrisburg, PA
Contract
Onsite
Mid, Senior Level
2+ years expATC is seeking a technical expert in user experience (UX) research to design and lead discovery and usability testing sprints. The role focuses on identifying opportunities for innovation to improve the caseworker experience and workload, conducting user research, and producing actionable outputs to inform automation opportunities.
AnimationInformation TechnologyMobile AppsSoftware
Responsibilities
Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices
Conduct user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey
Uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes
Communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user
Qualification
Required
Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale
Experience building successful product design based on research
Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
Experience building alignment with stakeholders
Experience leading design for a product, platform, or service
Experience with iterative or agile development methodologies
Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations
Company
ATC
Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
201-500 employees
H1B Sponsorship
ATC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)
Funding
Current Stage
Growth StageLeadership Team
Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
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