Securonix · 11 hours ago
Professional Services - Field Engineer (SIEM & TIP)
United States
Full-time
Remote
Mid Level
3+ years expSecuronix is a cybersecurity company focused on securing the world against cyber threats through innovative AI capabilities. The Professional Services - Field Engineer role involves providing support for Securonix software applications, troubleshooting technical issues, and improving operational efficiency through various tasks and responsibilities.
AnalyticsCloud InfrastructureCyber SecuritySoftware
Responsibilities
Provide on-shore support of Securonix software applications and related infrastructure
Develop a deep understanding of the Securonix Snypr and ThreatQ software applications
Coordinate with Securonix TAM’s and Customer Support teams to execute any work delegated
Configure and deploy any Securonix-related component in the on-premises environment
Participate in a 24x7 shift rotation while at home base, as well as on-call rotation to support site or system outages
Persistent follow-ups with Securonix TAMs, engineering, and Customer support teams to ensure timely delivery of fixes
Coordinate with customers for identified and troubleshooting issues raised
Research, diagnose and resolve complex technical issues or identify workarounds for any issues raised. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround
Identify opportunities for improvements in systems and processes
Draft RCA documents and participate in post-implementation reviews and problem management processes
Prioritize and manage assigned support tickets while adhering to department service level agreements
Manage customers’ expectations and experience in a way that results in high customer satisfaction
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Set up lab environments and reproduce customer issues, file bug tickets, escalate cases to engineering, and provide necessary documentation
Contribute to SOPs / KBs articles
Consistently meet or exceed SLA obligations
Qualification
Required
Expert with Linux and Windows administration, maintenance & deployment
Experience with databases and writing SQL queries
Experience in scripting and development languages like Go, JavaScript, PHP, Python, Perl, Ruby
Understanding of regular expressions (Regex)
Proficiency in data profiling, cleansing, parsing, standardization, and data quality exception handling and monitoring
Demonstrated experience in analyzing and interpreting complex data to provide resolution for data-related issues
Highly developed, process-oriented skills for troubleshooting and problem resolution
Experience in IT Service Management fundamentals – including Incident, Problem, & Change Management
Experience with container and container management technologies (Docker, Packer, Kubernetes, Firecracker)
Knowledge of infrastructure and automation tools such as Ansible, Salt Stack, and Terraform
Cyber Investigations and Operations experience
Experience installing cybersecurity systems like Splunk, Arcsight, MISP etc
Experience working with technologies such as firewall, VPN, intrusion detection tools, Malware tools, authentication tools, endpoint technologies, and cloud security tools
Understanding of IT security, risk, compliance, and privacy concepts and principles to support enterprise business goals and objectives
Bachelor's degree in Computer Science, engineering, software engineering, or related field
2+ years of experience in application technical support, development, and operations
Good interpersonal skills and communication with all levels of management
Experience engaging directly with B2B customers. Ability to fine-tune your message for both technical and business audiences
Utilize a strong sense of urgency in resolving issues
Maintain a positive attitude and advocate for the customer through product issue resolution
Strong written communication skills
Able to multitask, prioritize, and manage time efficiently
Company
Securonix
Securonix delivers a security analytics and operations management platform for the modern era of big data and advanced cyber threats.
501-1000 employees
H1B Sponsorship
Securonix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (17)
2023 (30)
2022 (76)
2021 (47)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$1.06BKey Investors
Vista Equity PartnersCapital One VenturesVolition Capital
2022-02-15Private Equity· $1B
2021-03-10Series Unknown· $24M
2019-12-12Series Unknown· $12M
Leadership Team
Kash Shaikh
President and CEO, member Board of Directors
Venkat Kotla
Chief Technology Officer
Recent News
2025-12-09
Company data provided by crunchbase