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Albertsons Companies · 4 months ago

IT Repair Technician - Entry Level

20227 N 27TH AVE, PHOENIX, AZ, 85027, US

Full-time

Onsite

Entry Level

1+ years exp

Albertsons Companies is one of the largest food and drug retailers in the United States, dedicated to raising the bar with innovation and building belonging through their culture. The IT Repair Technician II plays a vital role in configuring and deploying PC’s and hardware, ensuring the organization functions smoothly with technology.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Receives and Processes End of Life Technology

Imaging, configuration, and personalization of computer systems

Accountable for hardware/asset tracking

Regular operation of a Fork Lift, as well as a manual or electric pallet jack. Frequently moving pallets of IT Equipment around warehouse

Ensures cleanliness, organization and operational freeway in warehouse

Follows, supports and aids in improving policies and procedures

Qualification

Desktop installationIT hardware knowledgeTechnical certificationsRetail store systemsWindowsMechanical skillsMS OfficeIOS knowledgeAndroid knowledgeProblem-solving skillsCommunication skillsInterpersonal skills

Required

High school graduate, AA/AS/BA/BS degree preferred or 1+ year's technical/training/hardware certifications preferred

1+ years retail business experience preferred

1+ years' experience with retail store systems, technology systems and hardware preferred

1+ years' experience with installation and configuration of desktop and peripheral technology preferred

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues

Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding

Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications

iOS and Android knowledge

Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions

Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization

Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision

Understanding of how hardware/software systems inter-relate

Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs

Must have a good, safe driving record. Must have a vehicle

Solid mechanical skills

Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required

Strong sense of urgency, business ethics, dependability and follow through