Technical Support Analyst jobs in United States
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Visionaire Partners · 11 hours ago

Technical Support Analyst

positionCatonsville, MD
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Visionaire Partners is a dynamic organization looking for a skilled Technical Support Analyst to join their team. The role involves providing in-person and remote support, troubleshooting technical issues, and collaborating with various teams to enhance service quality.

RecruitingStaffing Agency
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Growth Opportunities
Hiring Manager
Tiffany Fausti
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Responsibilities

Provide ~60% in-person support and ~40% phone, email, and chat support
Participate in an 8-hour weekly help desk/phone rotation
Resolve Level I Incidents & Service Requests; triage Level II/III issues
Troubleshoot hardware, software, and network issues
Validate resolutions with users and update the ITSM system
Partner with infrastructure, security, applications, and governance teams
Follow and support IT Security Policies and procedures
Create and update knowledge base articles
Contribute to continual service improvement initiatives
Juggle multiple priorities without breaking a sweat
Support offices in Catonsville & Clarksville; backup Baltimore & Easton

Qualification

Technical support experienceWindows supportActive DirectoryNetwork supportHardware troubleshootingSoftware troubleshootingPC imagingCustomer serviceCommunication skillsDocumentation skills

Required

3+ years of technical support experience
Strong Windows, MS Office, Active Directory, and network support skills
Desk-side support expertise
PC imaging, re-imaging, encryption validation, and app installation experience
Hardware/software troubleshooting skills
Knowledge of email spam filtering tools
Excellent customer service, communication, and documentation skills
Valid driver's license, clean driving record, reliable vehicle
Ability to transport IT equipment between offices
Willingness to use your cell phone for work communication
Ability to pass a background check and drug test (excluding marijuana)

Benefits

401(k) with up to 4% match
Medical
Dental
Vision
Life insurance
Disability coverage
FSA options

Company

Visionaire Partners

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Visionaire Partners is an IT staffing and recruiting firm.
dateFounded in 2008
location
Atlanta, Georgia, USA
people-size11-50 employees
web-link
https://visionairepartners.com/

Funding

Current Stage
Early Stage

Leadership Team

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Doug Henderson
Partner
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Tiffany Fausti
Technical Recruiter at Visionaire Partners
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Company data provided by crunchbase