Apply on Employer Site

NEOGOV · 2 months ago

Adult Medicaid Trainer and Quality Assurance (IMC III)

Alamance County, NC

Full-time

Onsite

Mid Level

$47K/yr - $68K/yr

3+ years exp

NEOGOV is seeking a detail-oriented and dedicated Trainer and Quality Assurance Specialist to join their Adult Medicaid team within Economic Services. The role involves providing ongoing training and technical assistance to staff, ensuring compliance with Medicaid policies, and mentoring team members to improve service delivery.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provide ongoing training and technical assistance to income maintenance staff. Interpret policy changes, guide staff through updates, and help troubleshoot challenging cases. Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update agreement that outlines the path to employment success

Conduct comprehensive reviews of Medicaid cases to ensure compliance with federal, state, and local policies. Identify trends, errors, and training needs through diagnostic evaluations and data analysis. Maintain accurate case records and data in agency systems, ensuring timely entry of participation hours, outcome plans, and benefit releases to maintain compliance and program integrity

Stay current on Medicaid and Economic Services program policies. Ensure accuracy and consistency in case determinations, benefit calculations, and customer communications

Mentor and support staff through coaching, constructive feedback, and hands-on training. Support supervisors by reviewing and evaluating their case assessments to maintain consistent quality standards

Assist in audit preparation (federal, state, or local), contribute to the development of corrective or improvement plans, and ensure follow-up implementation

Qualification

Adult Medicaid policyTraining experienceQuality assuranceData analysisNC FASTProfessionalismCultural competenceEthical integrityMicrosoft OfficeCommunicationAttention to detailTeam collaboration

Required

Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience

Strong working knowledge of Adult Medicaid policy, public assistance programs, and NC FAST

Proven ability to analyze, interpret, and apply complex regulations

Experience in training, quality assurance, or casework supervision

Excellent communication skills — both written and verbal

High attention to detail and a commitment to accuracy

Ability to work independently and collaboratively with minimal supervision

Skilled in using QA tools, creating documentation, and preparing reports

Professionalism, cultural competence, and ethical integrity in all interactions

Familiarity with Microsoft Office and basic computer systems

Valid NC driver's license