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University of Pittsburgh · 10 hours ago

Client Service Analyst

Pittsburgh, PA

Full-time

Onsite

Mid Level

3+ years exp

The University of Pittsburgh is seeking a Client Service Analyst to provide advanced technical support and diagnose moderately complex computing issues. The role involves configuring end user devices, assisting junior staff, and ensuring timely responses to help requests to maximize user uptime.

Higher Education

No H1B

Responsibilities

Diagnose and resolves moderately complex computing issues and provides advanced technical support

Configures end user devices

Assists junior staff

High level first contact for support tickets

Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel

Provide support for smart phone technology, integration, and maintenance with desktop software

Ongoing knowledge of hardware and software necessary for maximum user up time

Timely responses to help requests are crucial for maximum user up time and requires high level of customer service

Ability to interact and communicate with broad range of staff and faculty, including training and answering questions

Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis

Qualification

Technical supportDesktop software installationHardware supportCustomer serviceCommunication skills

Required

Diagnose and resolves moderately complex computing issues and provides advanced technical support

Configures end user devices

Assists junior staff

High level first contact for support tickets

Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel

Provide support for smart phone technology, integration, and maintenance with desktop software

Ongoing knowledge of hardware and software necessary for maximum user up time

Timely responses to help requests are crucial for maximum user up time and requires high level of customer service

Ability to interact and communicate with broad range of staff and faculty, including training and answering questions

Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations

Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations

Minimum Education Level Required: Associate's Degree

Minimum Years Of Experience Required: 3

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement

Required Documents: Resume

Company

University of Pittsburgh

Glassdoor3.9

The University of Pittsburgh is a top-ranked, public institution in Pennsylvania and a member of the Association of American Universities of leading research universities.

Founded in 1787

Pittsburgh, PA, US

10001+ employees