FORCE America ยท 3 days ago
Customer Service Representative
Limerick, PA
Full-time
Onsite
Entry Level
2+ years expFORCE America, Inc. is one of the leading suppliers of motion and control systems in North America, looking to add a Customer Service Representative to their team. This role involves providing customer support, responding to inquiries, and coordinating with sales and distribution teams to ensure customer satisfaction.
AutomotiveLogistics
Responsibilities
Partner with assigned customer base to provide pricing, availability, and updates on order status
Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability
Enter component and sub-assemblies for sales and quotes
Administrative support including correspondence of email, fax, and providing return authorizations
Maintain a minimum profit margin
Complete component pricing and availability inquiries
Assist inside sales and outside sales team for research work, small projects and pricing
Partner with Outside sales team to coordinate customer service needs for dedicated customer base
Other duties as assigned
Qualification
Required
High School Diploma or GED
Post-secondary degree or 2 years of relevant work experience
Basic analytical ability to understand significance of pricing and cost
Strong communication skills, written and verbal, most often over the phone
Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer
Detail oriented and the ability to exhibit patience
Experience with Microsoft applications to include Outlook, Excel, and Word
Preferred
Experience with assembly or working with customers
Strong mechanical aptitude
Benefits
100% Employee Owned - ESOP
401(k) and 401(k) matching
Dental insurance
Health insurance (3 medical plans to choose from)
Paid time off
Referral program
Vision insurance
Education Reimbursement
And more!
Company
FORCE America
FORCE America is a transportation company that offers mobile hydraulic system, components, and replacement part.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Stenz
Chief Executive Officer
Jason Westad
Chief Sales Officer
Company data provided by crunchbase