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AssetWorks Inc · 20 hours ago

Client Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

AssetWorks Inc is a company that builds industry-leading event and venue management tools for the arts and culture sector. They are seeking a Client Support Specialist who will be the first point of contact for Artifax users, helping them troubleshoot issues and understand workflows to enhance their experience with the software.

Information TechnologySoftware

Hiring Manager

Elin Harwood

Responsibilities

Respond to client enquiries via calls, tickets, and email

Troubleshoot and resolve common issues with clarity, care, and attention to detail

Reproduce and test reported issues to identify root causes

Escalate complex or technical issues to Product, Development, or Implementation teams

Keep clients informed about timelines, progress, and outcomes

Log all requests accurately and follow internal workflow and SLA standards

Share trends, feedback, and insights internally to support product and process improvement

Contribute to helpdesk documentation and client self-service resources

Qualification

Customer support experienceTroubleshooting skillsSaaS knowledgeHelpdesk platforms familiarityEmpathetic approachInterest in arts & cultureCommunication skillsProblem-solving skills

Required

Experience in customer support, IT helpdesk, arts administration, events coordination, or another client-facing role

Confidence learning new software tools and understanding how systems work

Strong written and verbal communication skills

A calm, empathetic approach to troubleshooting and problem-solving

A genuine interest in supporting SaaS users and enhancing their experience

Preferred

Familiarity with helpdesk platforms (Zendesk, Freshdesk, Jira Service Management) or experience in the arts & culture sector

Benefits

Access full training and develop strong technical and professional skills

Benefit from a competitive salary and region-specific benefits designed to support your wellbeing

Company

AssetWorks Inc

AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.

Founded in 1983