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Vernovis · 1 day ago

Desktop Support Specialist

Louisville Metro

Contract

Onsite

New Grad, Entry Level

$25/hr - $30/hr

Vernovis is an Inc. 5000 staffing and consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. The role of Desktop Support Specialist involves providing technical assistance, troubleshooting hardware and software issues, and ensuring compliance with internal and external audit standards.

AccountingAdviceConsultingInformation TechnologyRecruitingSmall and Medium BusinessesStaffing Agency

Growth Opportunities

Hiring Manager

Johnathan Gruter

Responsibilities

Use incident/problem management system to document, track, update and close case activities

Provide customers with technical assistance and guidance to prevent recurring problems

Perform basic hardware and software troubleshooting to resolve or escalate incidents

Provide management with status reports

Perform and understand how to correctly follow processes, procedures and standards within department

Follow and support internal and external audit compliance

Improve and develop technical support skills through outside education, self-study, etc

Perform and administrative functions within the team to accomplish team goals

Qualification

Technical assistanceHardware troubleshootingSoftware troubleshootingWindows operating systemsMicrosoft OfficeCall center softwareProblem analysisCustomer serviceAptitude for technologyCommunication