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Hancock Whitney · 7 hours ago

Service Desk Analyst

Data Center - Gulfport, MS

Full-time

Onsite

New Grad, Entry Level

Hancock Whitney is a financial institution seeking a Service Desk Analyst. The role involves providing technical support to bank personnel, resolving issues with computer operating systems and software applications, and developing knowledge of business unit needs.

BankingFinancial Services

Responsibilities

Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals

Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications

Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs

Develop in depth knowledge of database and database structures to provide application support for the business units

Monitors systems in the business unit and resolves errors and inefficiencies

Provide (Level 2) support for departments that have logged problem calls with the Service Desk

Accepts and updates call tickets as appropriate

Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises

Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer

Enters commands and observes system functions to verify correct system operation

Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems

Instructs users in use of equipment, software and manuals

Coordinates activities with help desk, network services or other information systems groups

Replaces defective or inadequate software packages

Refers major hardware problems to service personnel for correction

Develops in-depth knowledge of applications used by other business units as assigned

Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software

May be asked to work nights, weekends and holidays

May be included in an on-call rotation

Provides guidance and mentoring to Desktop Services technicians and team members

Provides level 1 support as needed

Some travel may is required

Qualification

Technical supportDatabase knowledgeSoftware installationClient inquiriesMentoring

Required