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Marmon Foodservice Technologies · 1 week ago

Director of MRO Sales - Americas

United States

Full-time

Remote

Director/Executive

Future Metals LLC is part of Marmon Holdings, a global industrial organization committed to ethical business practices and innovation. The Director of MRO Sales will engage with MRO customers to deliver technical sales presentations, manage customer accounts, and ensure exceptional service while driving sales growth.

CommercialFood and BeverageMachinery ManufacturingManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Consults with existing and potential clients (airlines, MRO companies) to assess and understand equipment raw material needs and systems requirements

Drafts, or assists with the drafting, of high impact sales presentations and other documentation and materials that explain products and services to customers

Oversees customer account management, including negotiating contracts and agreements to maximize profit

Takes part in periodic Strategic Marketing Meetings to position the company for further growth

Provides expertise and support to sales teams to communicate products, services, and client needs

Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Manages and updates customer databases, or portals, as required

Resolves any issues and problems faced by customers and addresses customer issues and complaints promptly to ensure satisfaction and maintain trust

Plays an integral part in generating new sales that will turn into long-lasting relationships

Ensures that customer needs are met, which may include product modifications

Proposes improved materials or new products to customers and explains benefits of changes

Communicates with customer throughout the order fulfillment process

Expedites and traces customer orders

Communicates with management and other employees to facilitate customer satisfaction and further sales

Provides support to customers and resolves problems with installed equipment

Prepares product orders and schedules deliveries

Assists with research and development of new products

Participates in (global) exhibitions promoting Future Metals product portfolio

Organizes own agenda and travel

Travel 65-80%

Qualification

Sales ManagementCustomer Relationship ManagementAerospace Industry KnowledgeTechnical SalesContract NegotiationInterpersonal SkillsOrganizational SkillsCommunication Skills

Required

Bachelor's degree in engineering or field related to products and services being sold required

Previous customer service or sales support experience required

Proven experience as Sales Director, Sales Manager, Sales Engineer, or similar, preferable in raw metallic materials and/or services for the commercial aerospace aftermarket

Experience in sales and providing solutions based on customer needs

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills

Candidates must be authorized to work in the United States for any employer