CPS Energy · 1 week ago
Service Desk Analyst II
San Antonio, TX
Full-time
Onsite
Mid LevelCPS Energy is the largest community-owned provider of electric and natural gas services in the United States. They are seeking a Service Desk Analyst II who will provide advanced technical support for IT systems and applications, troubleshoot and resolve issues, and collaborate with cross-functional teams to improve service delivery.
EnergyLogisticsRenewable Energy
Responsibilities
Providing advanced technical support for IT systems and applications
Troubleshooting and resolving hardware, software, and network issues
Monitoring service-related incidents
Documenting and escalating complex technical problems
Ensuring prompt and accurate communication with end-users
Fostering collaboration with cross-functional teams to improve service delivery
Identifying new solutions for technical challenges
Qualification
Required
Proficiency in troubleshooting and resolving technical issues related to hardware, software, and network systems
Strong skills in customer service, communication, and end-user support
Experience with IT ticketing systems, incident management, and escalation processes
Knowledge of IT infrastructure, system updates, and software installations
Ability to work independently and as part of a team in an on-site environment
Preferred
Bachelor's degree in Computer Science, Information Technology, or related field is preferred
Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus
Company
CPS Energy
CPS Energy is the nation’s largest municipally owned natural gas and electric company, providing safe.
Founded in 1860
1001-5000 employees
H1B Sponsorship
CPS Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Rudy Garza
President & CEO
Recent News
2025-12-15
2025-11-08
Company data provided by crunchbase