Humana · 1 day ago
Senior Learning Facilitator
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $98K/yr
5+ years expHumana is a health services company that prioritizes quality service to enhance customer experiences. The Senior Learning Facilitator is responsible for delivering engaging virtual training for Medicare Advantage sales agents, fostering an inclusive learning environment, and continuously improving training content and delivery based on feedback.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Plan, coordinate, and deliver virtual instructor-led training (VILT) for new and experienced Medicare Advantage sales agents
Facilitate new agent training programs, product training (across 10+ insurance carriers), sales skills development, compliance training, and ongoing professional development sessions
Create psychologically safe, inclusive learning environments that encourage participation from all learners, honor diverse perspectives, and accommodate different instructional techniques
Adapt facilitation approach in real-time based on learner engagement, comprehension signals, and group dynamics
Leverage breakout discussions, role-plays, case studies, and scenario-based activities that reflect diverse customer and agent personas
Utilize virtual training platforms (Zoom, Teams, Kahoot, Lucidchart) effectively with polls, chat, breakout rooms, and interactive features while ensuring accessibility for all participants
Model consultative sales behaviors and multi-carrier Medicare Advantage expertise throughout training delivery
Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback
Provide subject matter expertise on Medicare Advantage sales processes, objection handling, needs analysis techniques, and carrier-specific product features
Collaborate with stakeholders (sales managers, agency principals, compliance) and learning designers to identify performance gaps and training needs
Develop supplemental materials, job aids, and 'meeting-in-a-box' resources to extend learning beyond formal training sessions
Contribute real-world examples, scenarios, and best practices from field experience to enrich learning content
Conduct pre-training assessments to gauge learner readiness and customize delivery approach
Facilitate performance assessments, skills demonstrations, and role-play evaluations to measure competency
Provide constructive, real-time feedback to learners on their sales skills, product knowledge, and compliance understanding
Track attendance in Cornerstone, monitor individual learner progress, and provide additional coaching or resources for struggling participants
Analyze course evaluations, learner satisfaction data, and post-training performance metrics to assess training effectiveness
Implement improvements to training delivery, timing, activities, and content based on feedback and outcomes
Stay current on Medicare Advantage regulatory changes, CMS guidance updates, and carrier product updates
Participate in train-the-trainer sessions and professional development to continuously enhance facilitation skills
Qualification
Required
5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent with demonstrated high performance
Deep Medicare Advantage expertise: Understanding of plan types (HMO, PPO, PFFS, SNP), enrollment periods, CMS regulations, compliance requirements, and competitive landscape
Proven track record delivering engaging, effective training to diverse audiences in both in-person and virtual environments
Medicare Advantage sales experience: Ideal candidate has sold Medicare Advantage plans, understands differences in carrier products and processes, and can speak credibly about real-world sales challenges across diverse product portfolios
Knowledge of consultative sales methodologies, needs-based selling, objection handling, and relationship building
Understanding of agent compensation structures, production metrics, and what drives agent success
Familiarity with CMS marketing and enrollment compliance regulations
Exceptional presentation and public speaking abilities with ability to engage and inspire learners
Strong virtual facilitation skills with proficiency in Zoom, Microsoft Teams, or WebEx
Ability to manage group dynamics, difficult participants, and diverse learning styles
Skilled at asking questions that promote critical thinking and drawing out learner insights
Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel, SharePoint) and Microsoft Project and Lists
Comfortable using learning management systems (Cornerstone preferred) to track learner progress
Collaborative mindset with ability to partner effectively with learning designers and subject matter experts
Strong organizational skills and attention to detail in managing training schedules and documentation
Willingness to obtain a health insurance license within first 90 days
Preferred
Bachelor's degree in Business, Communications, Education, or related field
Active health insurance license
Experience facilitating leadership development, communication skills, or coaching training for agency principals
Experience with Kirkpatrick evaluation model or other training effectiveness measurement frameworks
Familiarity with tools for creating interactive activities (Kahoot)
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase