Orama Solutions · 2 weeks ago
Senior Technical Support Engineer (Central)
United States
Full-time
Remote
Senior Level
5+ years expOrama Solutions is a rapidly scaling cybersecurity vendor valued at $4.8B. They are seeking a Senior Support Engineer to join their collaborative support organization, working closely with Engineering, Product, and Customer Success to influence product direction and customer outcomes.
Staffing & Recruiting
Hiring Manager
James Scott
Responsibilities
Led by an industry renowned CEO and a proven leadership team that deeply values technical support
Opportunity to be part of the founding team of Senior Support Engineers in territory, with real ownership and visibility
Work directly with the VP of Global Support, helping shape support strategy, escalations, and customer impact
Qualification
Required
5+ years of hands-on experience in support roles, working directly with enterprise customers
5+ years of proven experience in troubleshooting methodologies and problem-solving skills
3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere
In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem
Expertise in OS systems, including, Windows, Mac and Linux
Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol
5+ years of experience with IT tasks like installing virtual machines and configuring IT environments
5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira)
3+ years of experience working with Log systems like Coralogix, and Sentry
Company
Orama Solutions
Orama was started in 2016 with a very clear vision. To be the number 1 strategic growth partner to Tier 1 VCs across the globe.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase