Orama Solutions · 20 hours ago
Senior Technical Support Engineer (Central)
United States
Full-time
Remote
Senior Level
5+ years expOrama Solutions is a rapidly scaling cybersecurity vendor valued at $4.8B, backed by significant funding. They are seeking a Senior Support Engineer to support their industry-leading product and work directly with complex technical challenges, collaborating closely with Engineering, Product, and Customer Success teams.
Staffing & Recruiting
Hiring Manager
James Scott
Responsibilities
Supporting an industry-leading product used by security-conscious organisations
Working directly with complex, real-world technical challenges
Collaborating with Engineering, Product, and Customer Success teams
Influencing product direction and customer outcomes
Qualification
Required
5+ years of hands-on experience in support roles, working directly with enterprise customers
5+ years of proven experience in troubleshooting methodologies and problem-solving skills
3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere
In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem
Expertise in OS systems, including, Windows, Mac and Linux
Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol
5+ years of experience with IT tasks like installing virtual machines and configuring IT environments
5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira)
3+ years of experience working with Log systems like Coralogix, and Sentry
Company
Orama Solutions
Orama was started in 2016 with a very clear vision. To be the number 1 strategic growth partner to Tier 1 VCs across the globe.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase