Harry Winston · 1 week ago
CRM Manager, Global Marketing
New York, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHarry Winston is a luxury jewelry company seeking a Global CRM Manager to shape and execute a comprehensive client relationship strategy. This role involves collaborating with various teams to enhance client experiences and drive business growth through data-driven insights and innovative CRM campaigns.
JewelryManufacturing
Hiring Manager
Casey McGowan
Responsibilities
Define, implement, and continuously refine a global 360° CRM strategy across all client tiers, product segments, and regions
Develop and manage a cohesive global VIP strategy in partnership with Retail, Marketing, and Events to grow the high-value client segment
Guide and support market-level CRM strategies to ensure alignment with global objectives and brand standards
Lead long-term retention and prospect conversion initiatives designed to deepen client engagement and maximize lifetime value
Create compelling thematic CRM campaigns, including segmentation, targeting, communication planning, and post-campaign analysis
Provide ongoing Clientelling content, guidance, and toolkits to support Salon Sales Executives in delivering elevated client interactions
Ensure consistency of tone, storytelling, and brand expression across all CRM touchpoints
Oversee data governance and database integrity to ensure accuracy, completeness, and reliability of client information
Deliver robust client and sales analyses to uncover trends, profiles, and opportunities; translate insights into actionable strategies
Consolidate global outreach campaign results, conduct performance reviews and identify key learnings to guide future initiatives
Serve as the global lead for the D365 CRM platform, overseeing enhancements, user acceptance testing, and international rollouts
Partner closely with the CRM Associate on campaign execution, reporting, and tool development
Work with markets to validate local adaptations and define global CRM clienteling assets, including catalogues, digital content, and collateral
Oversee gifting and printed material needs globally, ensuring luxury standards, efficient forecasting, and seamless coordination
Collaborate with Events, Retail, Creative, and Marketing to shape elevated and consistent client experiences across all touchpoints
Partner with High Jewelry Merchandising team to recommend pieces for client presentations and viewings, leveraging CRM insights
Support Corporate Timepieces in developing targeted CRM strategies to drive growth within the category
Qualification
Required
10+ years of progressive CRM experience within luxury, high jewelry, fashion, or prestige beauty
Strong analytical mindset with the ability to interpret complex client data, identify actionable insights, and optimize the global customer journey
Demonstrated strategic planning capability and business acumen, with a proven ability to influence senior stakeholders
Exceptional relationship-building, communication, and interpersonal skills; collaborative leadership style
Advanced proficiency in Microsoft Excel; experience with CRM platforms (D365 preferred)
Creative and innovative thinker, capable of developing fresh, impactful approaches to client engagement
Bachelor's degree in Business, Marketing, or related discipline
Excellent written and verbal communication skills; comfort presenting to senior leaders and cross-functional teams
Preferred
Experience with CRM platforms (D365 preferred)
Company
Harry Winston
Harry Winston, Inc., the premier fine jewelry and watch retailer, is owned by The Swatch Group.
501-1000 employees
H1B Sponsorship
Harry Winston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-14Acquired
Leadership Team
Robert Scott, CPA, CGMA
Group Chief Financial Officer
Cristalle Velez
PR and Partnerships Manager
Recent News
2025-09-04
Indian Express
2025-04-28
Company data provided by crunchbase