CrucialPoint ยท 3 months ago
Client Account Manager
United States
Full-time
Remote
Mid LevelCrucialPoint is a leading retention marketing agency specializing in crafting effective retention programs for eCommerce brands. The Client Account Manager serves as the primary project manager and liaison between clients and internal teams, ensuring projects are well scoped, planned, and delivered on time and within budget.
CRMEmail MarketingMarketing
Responsibilities
Provide best-in-class client support by understanding their needs, anticipating challenges, and delivering solutions that exceed expectations
Act as the primary project manager and client-facing coordinator, managing timelines, scope, and resources to deliver projects efficiently
Set clear boundaries and manage scope creep effectively, ensuring that all projects remain within agreed-upon parameters
Identify and capitalize on opportunities to upsell additional services that align with client goals and drive further value
Create and manage tasks in project management tools (e.g., ClickUp), maintaining clarity and accountability across all project activities
Act as a strategic partner to clients, offering creative solutions to challenges and contributing to their long-term success
Maintain regular communication with clients to provide updates, gather feedback, and ensure that all expectations are met
Collaborate with internal teams to ensure that all client needs are met and that projects are executed flawlessly
Qualification
Required
Proven experience in client account management or project management within a digital marketing agency
Strong project management skills, able to effectively manage multiple clients simultaneously
Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
Strategic thinker with proactive problem-solving abilities
Strong understanding of digital marketing concepts, especially retention marketing strategies such as Email, SMS, Push, Loyalty, Lifecycle
Proficiency in project management tools, preferably ClickUp
Highly organized and detail-oriented, able to manage project details proactively
Benefits
Competitive compensation
Flexible hours
Room for growth
Company
CrucialPoint
CrucialPoint specializes in email and SMS retention marketing, offering full-service email marketing and CRM services.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Campbell
Founder & CEO
Leah Leaves
Fractional COO for Booming Email Marketing Agency for E-commerce Brands
Company data provided by crunchbase