Butler/Till · 1 week ago
Field Account Manager
United States
Full-time
Remote
Entry, Mid Level
$49K/yr - $69K/yr
2+ years expButler/Till is a results-driven marketing agency that focuses on collaborative client experiences and innovative marketing solutions. The Field Account Manager role is designed for a dynamic individual who will manage client relationships and drive new business growth while ensuring customer satisfaction and retention.
Marketing
Hiring Manager
Sean D'Abreu, M.S.Ed, SPHR
Responsibilities
Prioritize long-term client relationships by understanding their needs, proactively addressing concerns, and maintaining regular communication
Oversee the overall health of assigned accounts, including contract renewals, managing customer expectations, and monitoring usage data
Provide excellent customer support, resolving issues promptly and ensuring a positive client experience
Identify cross-sell opportunities with customers participating in a Butler/Till program
Maintain a high engagement rate with customers through active, value-add outreach efforts to support retention and new business generation
Support both virtual and in-market larger-scale events through presenting, marketing, and educating our customers in both 1:1 and 1:many settings
Foster strong and lasting customer relationships through the sharing of expertise, product-specific education, and consultation as their respective marketing partner
Conduct “needs” assessments with customers to understand their marketing objectives, challenges, and opportunities, identifying opportunities for upselling or cross-selling through expert consultation
Acquire and actively utilize in-depth knowledge of Butler/Till’s diverse range of marketing products, including digital marketing, social media campaigns, content creation, and SEO
Stay abreast of industry trends, market dynamics, and competitor activities
Ensure a positive experience for all new program customers by supporting seamless onboarding and maintaining a strong partnership with the account management team
Provide feedback to internal stakeholders based on market insights and agent interactions
Maintain a robust pipeline of upsell prospects to ensure consistent opportunities for sales engagement
Generate enrollments across all Butler/Till program offerings using a solution-focused sales approach
Drive the consultative sales process from initial contact to sale closure
Meet and exceed sales targets, including call activity, scheduled appointments, presentations, and new enrollments
Track and report outreach and engagement activities, insights collected, recommendations made, forecasting, and results across all efforts
Contribute to overall sales goals by consistently generating new revenue from existing clients
Assist in all annual/rolling program enrollment activities as needed to support the account
Other responsibilities may be required due to business needs and scope of work
Some travel to marketing events hosted by BT or clients is required
Qualification
Required
2+ years of experience in Account Management
2+ years of experience in end-to-end sales solutions
Solution-focused sales experience with a strong understanding of consultative selling and sales strategies
Proven track record in account management with cross-sell expertise
Excellent communication and presentation skills
Exceptional negotiation and closing skills
Self-motivated, results-oriented, and able to thrive in a fast-paced environment
Preferred
Bachelor's degree in Sales, Marketing, or Communication preferred – A combination of education and experience will be considered
2+ years' experience with CRM software
Experience marketing at larger scale events such as trade shows exhibiting a plus
Outside sales experience a plus
Experience with marketing products; branding and digital marketing a plus
Benefits
ESOP (employee stock ownership plan)
Annual bonus
Full benefits package
Paid time off benefits
100% paid parental leave
Company
Butler/Till
Butler/Till is a media agency that knows the difference between impressions and connections.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Jones
Chief Executive Officer
Scott Chapman
Chief Financial Officer
Recent News
2026-01-21
2026-01-06
Rochester Business Journal
2025-12-27
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