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First PREMIER Bank/PREMIER Bankcard · 10 hours ago

IT Service Management Administrator

Sioux Falls, SD

Full-time

Onsite

Mid Level

3+ years exp

First PREMIER Bank and PREMIER Bankcard is a strong financial organization that values personal success and community involvement. The IT Service Management Administrator will support and enhance ITIL aligned service management processes, manage incident and problem workflows, and ensure consistent service delivery in alignment with organizational goals.

BankingFinanceFinancial ServicesLending

H1B Sponsor Likely

Responsibilities

Coordinate and validate change enablement requests and risk assessments

Lead root cause analysis for recurring issues under problem management

Configure workflows and maintain Configuration Management Database (CMDB) accuracy in ITSM tools

Act as Incident Manager during critical outages

Develop and organize User Acceptance Testing (UAT) sessions and consolidate feedback for development teams

Manage procurement, deployment, and retirement of IT assets

Analyze event patterns and implement proactive measures

Oversee mobile device inventory and carrier coordination

Track project deliverables and ensure stakeholder communication

Qualification

ITIL frameworkIT Service ManagementData analysis toolsITSM platformsAnalytical thinkingAgile exposureDevOps exposureCommunication skillsCollaborationAttention to detailIndependent work

Required

Demonstrates exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions

Maintains concentration and works independently with minimal supervision, managing tasks efficiently and reliably

Ability to collaborate across teams

Applies analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions

Strong understanding of ITIL framework and service management principles

Required ITIL Foundation or Intermediate certificate

Preferred

Bachelor's degree in information technology (IT) or related field preferred and 3-5 years of experience in IT Service Management or IT

1-2 years of experience with data analysis and reporting tools (e.g., Power BI, Excel, SQL) preferred

Exposure with Agile or DevOps environments

Working knowledge of ITIL framework and ITSM platforms

Benefits

Full medical benefits when working 20+ hours per week

Traditional and High-Deductible health plan options available

FREE dental and vision coverage

Generous Paid Time Off plans

401(k) – dollar-for-dollar match up to 5% of total compensation

Special discounts and offers for events at the Denny Sanford PREMIER Center

PREMIER Wellness Program

Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year

Fun Employee Parties

Company

First PREMIER Bank/PREMIER Bankcard

First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation.

Founded in 1989

Sioux Falls, South Dakota, USA

1001-5000 employees

http://www.firstpremier.com

H1B Sponsorship

First PREMIER Bank/PREMIER Bankcard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (6)

2023 (5)

2022 (7)

2021 (2)

2020 (5)