Implementation Specialist (Cloud 9) - Regional Support jobs in United States
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Smile Doctors · 16 hours ago

Implementation Specialist (Cloud 9) - Regional Support

positionDallas, TX
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date5+ years exp

Smile Doctors is the nation’s leading Orthodontic Support Organization, dedicated to providing top-notch support services for orthodontists. The Implementation Specialist will support the planning, implementation, training, and education of Revenue Cycle Management processes and Cloud 9 software for newly affiliated doctors and team members.

DentalHealth CareHospitalMedical

Responsibilities

Extract and interpret reports from various practice management systems
Develop, coordinate, and lead virtual trainings for implementation process
Oversee initial mapping of legacy systems
Manage and lead onsite training for software conversions
Provide onsite support for software conversions
Provide remote support for local teams during implementation process
Analyze and support pre and post conversion data cleanup

Qualification

Cloud 9 softwareSystems trainingClinic workflowsHealth care accounts receivablesMicrosoft OfficeLead role experienceOral communicationWritten communicationOrganizational skills

Required

High School Diploma or equivalent required
Five (5) years of experience in a clinical position in the orthodontic or dental industries required
Two (2) years of business systems training experience required
One (1) year of experience in a mentor or lead role required
Intermediate knowledge of principles and processes for providing systems training and education
Intermediate knowledge of health care accounts receivables (patient and insurance)
Intermediate knowledge of Microsoft Office, entering data, and processing information
Strong knowledge of clinic workflows and day-to-day operations
Strong written and oral communication skills
Strong organizational skills

Benefits

Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
3 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members

Company

Smile Doctors

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Smile Doctors is an orthodontics that focuses on dental service organizations.
dateFounded in 2015
location
Georgetown, Texas, USA
people-size1001-5000 employees
web-link
https://smiledoctors.com

Funding

Current Stage
Late Stage
Total Funding
$550M
Key Investors
THLLinden Capital Partners
2023-07-19Private Equity· $550M
2022-01-05Private Equity
2017-10-19Private Equity

Leadership Team

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John (J.) Hedrick
Chief Executive Officer
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Recent News

Dayton Daily News
Centerville orthodontist retires after 30 years; practice continues
2026-01-11
Morningstar.com
Affiliations and Expansion Acquisitions Drive Q3 Momentum for Smile Doctors
2025-11-22
North Texas Food Bank
North Texas Food Bank Announces New Additions to Board of Directors
2025-07-02
Company data provided by crunchbase