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Rapid Response Monitoring · 2 days ago

Overnight Customer Service Representative

Syracuse, NY

Full-time

Onsite

Entry Level

$22/hr - $22/hr

2+ years exp

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Overnight Customer Service Representative will monitor security systems, verify alarm events, and provide critical support during emergency situations while maintaining accurate records of alarm activity.

ElectronicsHealth CareInformation TechnologyMedical

Comp. & Benefits

Responsibilities

Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America

Verify alarm events and contact appropriate emergency services, clients, or responders within seconds

Assess complex situations quickly and remain calm during high priority situations

Document alarm activity, calls, and actions taken with precision and professionalism

Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals

Handle inbound and outbound calls and alarms

Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties

Qualification

Customer service experienceTech-savvyBilingual in SpanishDetail-orientedCommunication skills

Required

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service

Proficient computer, written, and verbal skills

Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred

bilingual in Spanish

Benefits

Paid new hire training

Shift flexibility (night owls and weekend warriors welcome)

Annual salary increases and performance bonuses

Medical, Dental, Vision, and 401k

Additional compensation for special skills, particularly: bilingual in Spanish

Paid Vacation and Sick Time

Wellness Program + Wellness DAYS OFF

Internal advancement opportunities

Company

Rapid Response Monitoring

Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms.

Founded in 1992

Syracuse, New York, USA

501-1000 employees

http://www.rrms.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2002-07-31Debt Financing

Leadership Team

Russell MacDonnell

Chairman, CEO & Co-Founder

Chad Wright

Chief Technology Officer

Recent News

Business Wire

3Si Security Systems Launches DirectToDispatch™, Delivering Critical Crime Data Straight to Police Dispatch for Safer Responses

2025-08-29

eufy

eufy Introduces its First Professional Monitoring Security System and Selects Rapid Response Monitoring to Deliver Best-in-Class 24/7 Professional Monitoring Services to eufy Customers

2025-04-23

PR Newswire

Rapid Response Monitoring and KEYTH® Security partner with Ubiety Technologies to Revolutionize Monitored Security Services with Launch of Ubiety Halo

2025-02-04

Company data provided by crunchbase