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Gucci · 4 days ago

GUCCI Vice President, Client Engagement

New York, NY

Full-time

Hybrid

Director/Executive

$207K/yr - $230K/yr

8+ years exp

Gucci is a renowned luxury fashion brand seeking a Vice President, Client Engagement to build a regional strategy for client relationships in the Americas. This role involves creating immersive client experiences and loyalty strategies to enhance customer retention and drive sales growth.

ApparelFashionJewelryLeisure

No H1B

Responsibilities

Create new events and experiences for our clients (top tier and recruitment) to ensure continuous brand elevation and ROI while setting challenging and achievable sales goals

Develop and support client-centric programs to attract new, and further engage existing clients

Lead collaboratively and innovatively with the Client Engagement team, regional retail teams, and WW partners

Work closely with global Client team and local retail teams on the development, implementation, and analysis of pre, during and post strategy to ensure each event opportunity is maximized for client, community, and business development

Curate and develop immersive personalized brand experiences for VIP clients, inclusive of exceptional journeys and season gifting programs

Develop partnerships with travel, hotel, and concierge services to offer key services to drive acquisition and cultivation of VIP clients

Create tourist development programs to engage and cultivate key tourist groups during peak seasonal shopping periods

Oversee the regional Client Engagement Managers, Client Insights and Analytics team to develop key insights into the interests and preferences of VIP clients

Work with global and regional cross functional teams to support business objectives: Retail, Merchandising, Special Events, Communications, Media, Entertainment Relations, Training and Technology

Develop insights and strategies to measure, analyze and drive top client customer acquisition, retention, and reactivation

Analyze performance and impact of marketing initiatives on client development and customer behavior

Leverage customer experience analysis, including, customer segmentation analysis, marketing analytics, event qualitative recaps, web analytics etc

Utilize client insights to make recommendations to further drive customer loyalty to the brand and further improve the customer experience

Develop loyalty marketing initiatives to further drive brand engagement

Fiscally responsible with experience and excellence for managing event production and budgets (including detailed event estimation, accounting, and reporting)

Able to work well under pressure of meeting multiple deadlines

Exceptional work ethic with strong integrity and attention to detail

Cooperative – job requires being a leader and collegial

Must be experienced and effective working with high profile personalities

Effective communicator both verbally and written

Project, oversee and manage regional events calendar and budget

Support Gucci America in developing new event initiatives and create recommendations towards such initiatives

Track and report the success of events on a per store basis, throughout the region

Partner with global Client Relations & Events team to manage private client relations initiatives such as coordinating exceptional experiences for clients and the breadth of store event initiatives

Manage client nominations with WW for exceptional brand experiences and regionally for local experiences

Client interactions: networking with clients and attending events, both international and domestic, is expected

Qualification

Client managementEvent productionMarketing strategiesRelationship buildingCRM SystemsBusiness Intelligence toolsMicrosoft PowerPointMicrosoft ExcelPublic RelationsHospitalityConsultingAnalytical skillsAgilityCuriosityCommunication skillsTeam leadershipPresentation skillsAttention to detail

Required

Bachelor's degree in Business, Marketing, Retail, Hospitality

8-10 years of experience in Marketing, Retail, Special Events, Public Relations, Hospitality or Consulting

Experience leading elite teams in events and client experiences

Proven ability in client management, exceptional relationship, and partnership management skills in a B2B and B2C environment

Strong interpersonal and relationship building skills and experience interacting and working with VIP clients

Strong appreciation and understanding of the luxury fashion industry and the Gucci brand values

Excellent written, verbal and presentation skills

Strong knowledge of Microsoft PowerPoint, and Excel

Experience with CRM Systems and Business Intelligence tools, such as Sales Force, Microstrategy, Siebel, Acxiom etc

Strategic, analytical and relationship building competencies required, with a strong knowledge of retail math. Budget projections and budget management key

Ability to outline a strategic plan, prioritize make recommendations, execute plans, and recap qualitatively and quantitatively

Ability to inspire and lead a group of peers to drive recommendations into implementation plans

Strong relationship building and communication skills

Experience presenting to senior management and assembling executive level communication inclusive of business reporting ROI impact

Experience leading team of peers and ability to motivate and inspire others

A collaborative team player who enjoys working in a cross-functional team environment

Ability to travel Internationally and domestically – 50%

Agility, poise, and professionalism

Continuous curiosity, willingness to learn and positive attitude